We are looking for a Call Centre Executive with strong communication skills and prior international voice process experience to handle inbound and outbound customer calls. The candidate will be responsible for providing excellent customer service, resolving queries, making outbound calls, and maintaining accurate call records.

Key Responsibilities

- Handle inbound and outbound international calls professionally.
- Understand customer requirements and provide accurate information and assistance.
- Resolve customer queries, complaints, and service-related issues effectively.
- Make outbound calls for follow-ups, customer engagement, lead generation, or other business requirements.
- Maintain proper records of customer interactions and update the CRM/system regularly.
- Follow call scripts, company processes, and quality standards.
- Achieve defined call quality, productivity, customer satisfaction, and conversion targets.
- Escalate complex customer issues to the concerned team or supervisor.
- Maintain a professional and customer-friendly approach during every interaction.
- Coordinate with internal teams to ensure timely resolution of customer concerns.
- Ensure adherence to company policies, data privacy, and call quality standards.
- Willingness to work in a night shift aligned with international working hours.

Requirements




- 1–4 years of experience in an international voice process/call centre is mandatory.
- Experience handling both inbound and outbound calls.
- Excellent English communication skills, particularly verbal communication.
- Experience dealing with international customers, preferably US/UK/Australia markets.
- Robust listening, problem-solving, and customer-handling skills.
- Basic computer knowledge and familiarity with CRM/call-centre software.
- Ability to work independently as well as in a team.
- Comfortable working in a night shift.
- Candidates who can join immediately or within a short notice period will be preferred.

Key Skills
- International Voice Process
- Inbound & Outbound Calling
- Customer Service
- Excellent English Communication
- Customer Relationship Management
- Complaint Resolution
- CRM Handling
- Follow-up & Conversion
- Problem Solving
- Active Listening

Preferred Candidate Profile Candidates from international BPO, international customer support, international voice process, telecalling, or customer service backgrounds are preferred.

International voice process experience is mandatory.

Night-shift flexibility is mandatory.

Pay: ₹23,000.00 - ₹25,000.00 per month

Experience

- Handling International Client: 1 year (Required)

Shift availability:
- Night Shift (Required)

Work Location: In person

📌 Call Centre Executive (Kondapur)
🏢 Scale Global
📍 Kondapur