Otomatiks is a Robotics Education company focused on helping children develop practical thinking, creativity, problem-solving abilities, and future-ready skills through Robotics, Coding, AI, and STEM-based learning.

With more than 15 years of experience in Robotics Education and a strong presence across multiple locations, Otomatiks has trained students across different age groups and continues to expand its education ecosystem.

We are looking for an energetic and responsible Branch Operations Manager who can take ownership of the overall functioning and performance of our New Washermenpet branch in Chennai.

Job Summary The Branch Operations Manager will be responsible for the overall leadership and performance of the branch.

The person will act as the key link between the management, trainers, counsellors, students, and parents.

The role requires someone who can manage people, maintain customer relationships, monitor business performance, coordinate marketing and sales activities, solve operational challenges, and ensure that the branch consistently achieves its targets.

This is a hands-on leadership role and is ideal for someone who enjoys taking ownership and making things happen rather than simply following instructions.

Key Responsibilities:

1. Overall Branch Management

- Take complete ownership of the day-to-day operations of the branch.
- Ensure that the branch functions smoothly and efficiently.
- Coordinate with trainers, counsellors, administrators, and other team members.
- Ensure that all operational activities are completed on time.
- Identify operational challenges and take corrective action.
- Maintain discipline, professionalism, and a positive working environment.
- Ensure that the branch follows the systems, processes, and standards defined by the organization.

2. Team Management & Leadership

- Manage and coordinate the branch team.
- Monitor staff attendance, punctuality, productivity, and performance.
- Conduct regular team meetings and individual performance reviews.
- Set clear expectations and follow up on assigned responsibilities.
- Identify performance gaps and work with team members to improve them.
- Address employee concerns and grievances professionally.
- Motivate the team and build a strong performance-oriented culture.
- Coordinate with the management on recruitment and manpower requirements.

3. Student & Parent Relationship Management

- Maintain solid relationships with students and parents.
- Ensure a positive experience for parents and students throughout their association with Otomatiks.
- Handle parent enquiries, concerns, and escalations.
- Follow up on feedback and ensure timely resolution of issues.




- Conduct regular parent feedback activities.
- Identify opportunities to improve student engagement and retention.
- Build strong long-term relationships with parents and the local community.

4. Sales & Admissions Management

- Monitor enquiries and leads received by the branch.
- Ensure timely follow-up of all prospective students.
- Monitor counselling activities and admission conversions.
- Conduct regular review meetings with the counselling team.
- Track enquiry, demo, follow-up, and admission performance.
- Identify reasons for lost leads and recommend corrective actions.
- Work towards achieving monthly admission and revenue targets.
- Ensure that CRM and lead management systems are updated accurately.

5. Marketing Coordination & Performance Analysis

- Coordinate local marketing activities for the branch.
- Work with the central marketing team to execute campaigns and promotional activities.
- Monitor the performance of marketing campaigns and lead generation activities.
- Analyze marketing data including leads, enquiries, cost per lead, demos, and conversions.
- Identify opportunities for improving lead quality and marketing performance.
- Coordinate branch-level events, workshops, campaigns, and promotional activities.
- Support social media and local marketing initiatives when required.

6. Performance Monitoring & Reporting

- Track key branch performance indicators on a daily and weekly basis.
- Prepare regular performance reports for management.
- Analyze branch performance and identify areas requiring improvement.
- Conduct weekly review meetings with the respective teams.
- Track progress against monthly targets.
- Provide actionable insights and recommendations to the management.

7. Process & System Management

- Ensure that branch processes are followed consistently.
- Implement Standard Operating Procedures defined by the organization.
- Identify gaps in existing processes and recommend improvements.
- Maintain proper documentation and records.
- Ensure timely updating of CRM, attendance, student, sales, and operational data.
- Look for opportunities to improve efficiency through systems and automation.

Key Performance Indicators: The Branch Operations Manager will be evaluated based on:

- Achievement of branch revenue and admission targets
- Lead-to-admission conversion rate




- Team productivity and performance
- Student and parent satisfaction
- Student retention and renewals
- Staff attendance and discipline
- Marketing lead generation and conversion performance
- Operational efficiency
- Timely reporting and process compliance
- Overall branch growth and profitability

Candidate Profile: We are looking for someone who:

- Has 2 to 4 years of professional experience, preferably in Education, Edu-Tech, Training, Coaching, or a similar service-oriented industry.
- Has experience managing people or coordinating a team.
- Has strong communication and interpersonal skills.
- Is comfortable interacting with parents, students, employees, and management.
- Has a strong sense of ownership and accountability.
- Is comfortable working with targets and performance metrics.
- Has good analytical and problem-solving abilities.
- Can handle multiple responsibilities simultaneously.
- Is comfortable using computers, Google Workspace, CRM systems, spreadsheets, and other business tools.
- Has the ability to conduct meetings and performance reviews.
- Is proactive and capable of taking decisions within the scope of the role.
- Has a customer-first approach.
- Is willing to work in a dynamic and growing Edu-Tech environment.

Preferred Qualifications: Candidates with experience in any of the following areas will be preferred:

- Edu-Tech / Education / Coaching / Training Industry
- Branch Management
- Operations Management
- Customer Relationship Management
- Sales & Admissions
- Team Management
- Digital Marketing Coordination
- CRM and Lead Management

What We Expect From This Role This position is not limited to managing routine administrative activities.

The Branch Operations Manager is expected to take ownership of the branch and its results.

We are looking for someone who can identify a problem, understand its root cause, coordinate with the right people, implement a solution, and follow through until the desired result is achieved.

The ideal candidate should be comfortable moving between people management, customer interaction, sales review, marketing analysis, and operational execution.

Why Join Otomatiks?

- Opportunity to work with a growing Edu-Tech organization.
- Opportunity to develop leadership and business management skills.
- Exposure to Education, Robotics, STEM, Coding, and AI learning.
- Opportunity to work directly with senior management.
- Performance-driven career growth.
- Opportunity to take ownership of a complete business unit.

Pay: From ₹25,000.00 per month

Benefits

- Cell phone reimbursement
- Commuter assistance
- Leave encashment

Work Location: In person

📌 Branch Operations Manager (Washermanpet)
🏢 Otomatiks
📍 Washermanpet