Greeting from HDFC Bank!!

We have urgent chance of Branch Operations Manager based across Bangalore

Job Location : Kanakpura Road

Note: Candidates having 10+ years experience in Branch Banking Operations need to apply. Kindly ignore if you have already given an interview with HDFC Bank in the last 6 months

Please apply on below link before attending interview https://h.ripplehire.com/s/f3dj

Interview Venue : HDFC Bank, No 10 Konankunte Cross, Yelechenahalli, JC Industrial Area, Near Kanakpura Road, Bengaluru Karnataka 560062

Date: 13th August 2026 (Thursday)

Time 10:00 AM to 02:00 PM

Job Name Branch Operations Manager– Retail Branch Banking

Job Title :(Job Name) – Branch Operations Manager

Business Unit (PA) :Retail Branch Banking

Team : (Sub team in the PA) Retail Branch Banking

Reports to (job) : Branch Manager

Job Fn: Sales / Operation

Job Purpose

- To monitor and supervise all the operational activities of branch on daily basis and ensure satisfactory audit ratings for the branch.
- To ensure error free operations at branch.
- Maintain lobby and ensure all customers are attended.
- Lead management, all the leads entered in CRM and the same has attended properly.
- To ensure the branch customers are adequately serviced and appropriate products sold to them in a customer friendly environment that in turn ensures the branch attains profitability on all parameters with superior customer service and superior cross sell of products

Job Responsibilities(JR) : 6 – 8 Areas Actionable (4-6)

Customer Services

- Lobby Management at branch
- Ensure quality customer services are provided at branch
- Handling Customer Complaints
- Manage irate customers if required or escalated
- Recording complaints as per the specified process
- Resolving all complaints received (self, branch, other units) within the stipulated TAT’s
- Monitor all complaints received and ensure that staff are closing it within TAT
- Monitoring Welcome desk for overcrowding

Branch Operations

- Reviewing E call back report
- Review of ST 044 report
- Review of CH 106 Report Checking
- Monitoring Key register / Password Handover and Takeover at branch
- Monitoring of Tatkal kits issued at branch.
- Monthly verification of gold packets for Gold Loan.
- Approval for processing of Funds Transfer / issuance of Cash Withdrawal Slip in absence of cheque
- Monitoring Sign in / Sign out report on daily basis




- Surprise verification of Bulk Stock held at branch / Deliverables held at branch
- Fortnightly surprise verification of branch ATMs.
- Monitoring utility bill payments for the branch.
- Monitor and update 1 Core transaction in portal.
- Tallying and monitoring of suspense account at branch on daily basis
- Monitoring activation of dormant account for branch as per process.
- Monitoring account closures
- Monitoring Stop payments and Hotlisting reports
- Monitoring dummy accounts of branch
- Monitoring of pending register and instructions at branch.
- Sending monthly reports to Zonal office
- Monitoring Blocked accounts at branch
- Monitoring activation of dormant account
- Monthly Locker reconciliation basis BA 126 report
- Maintaining the branch Locker Key
- Confirming the cash deposit stamp to be used by the branch teller on daily basis
- Approval for all retrievals / sending documents to records management vendor.
- Promoting all direct banking channels and ensuring that the customer is utilizing the same
- Maintain the Circular File of the Branch- Downloading of circulars to all staff
- ATM upkeep/ maintenance – ensure as per HDFC standards
- Daily Reports / checking & ensure proper filing done
- All reporting is done on time to the cluster coordinator.- BOM to be responsible
- Ensure smooth functioning of all teller counters
- Ensure that printers/ faxes/Xerox machine / note counting machine – fix accountability for each
- To ensure all mandatory posters are displayed at all times.
- Review of all mandatory reports at branch
- Checking of Account opening forms at branch
- Monitoring of late sitting and Batch closure as per banks time lines. Monitoring LTR & Welcome calling Review Report in place on daily basis
- Effective migration of portfolio customers from physical mode to Digital Platform.
- Ensure all legal and regulatory letters responded on time.
- Surprise verification of all operational area




- To ensure migration of physical transactions both financial and non financial to digital
- To ensure that all process lapses and critical lapses observed in previous audit are adhered and no repeat comments
- Follow up with customers for compliance of Regulatory requirements
- Form 60/61
- FATCA / CRS
- Re-Kyc documents.

Branch Efficiency

- Monitoring Hygiene parameters for the branch

SA/CAActivation

SA/CA Depletion

AOF FTNR

FTNR of Customer instructions

Demat FTNR

Credit Card Activation

Demat Activation

- Ensure Improvement in Band 1and 2 customers
- Updation of UAS Alerts under BOM

. Digitization

- To ensure migration of physical transactions both financial and non-financial to digital
- DAP Migration of Leads

Marketing Activities
- Ensure that the branch have banners, collaterals, pamphlets as per the merchandising manual
- Ensure that 5-S norms are adhered to for all workstation including self
- Branch Administration including housekeeping, upkeep, etc

Educational Qualifications

Key Skills

- Graduation:
- Post-Graduation:

Certifications:
- AMFI Certification(Optional)
- IRDA Certification((Optional)
- NCFM Certification (Optional)
- CAIIB (Optional)
- Internal Certification (NR Modules)
- Sales and Influencing Skills
- Banking Product & Process Knowledge
- NRI Product and Regulatory Knowledge
- Planning and Organizing Skills
- Communication
- Knowledge of Competition & Current trends in financial Industry.

Experience Required

- Minimum experience in years – 5yr
- Exposure to banking preferable

Major Stakeholders(intra team and cross functional stakeholders, who would need to be interacted with for discharging duties)

- Customers
- Branch Banking Team
- Operations
- Product Teams
- Insurance CAM
- MF Fund houses personnel
- Third Party Product
- Operations

Note: Candidates having 10+ years experience in Branch Banking Operations need to apply. Kindly ignore if you have already given an interview with HDFC Bank in the last 6 months Please apply on below link before attending interview https://h.ripplehire.com/s/f3dj

Interview Venue : HDFC Bank, No 10 Konankunte Cross, Yelechenahalli, JC Industrial Area, Near Kanakpura Road, Bengaluru Karnataka 560062

Date: 13th August 2026 (Thursday)

Time 10:00 AM to 02:00 PM

Warm Regards,

Abhai Srivastava

Recruitment Specialist - RBB South2

[email protected]

📌 Branch Operations Manager - Bangalore - Interview on 13th Aug'26 (Bengaluru)
🏢 HDFC Bank
📍 Bengaluru