ob Description – Digital & Franchisee Support Executive

Position: Digital & Franchisee Support Executive

Department: Branch Operations / Digital Marketing

Location: Raipur Branch

Reporting To: Branch Manager / Head Office

Job Purpose:

To manage day-to-day franchisee support, KYC updates, branch-level problem resolution, digital activities, graphic designing and social media handling for the Raipur Office.

Key Responsibilities

1. Internet & Computer Operations

- Daily internet and computer-related work at the branch.
- Online research and information collection as required.
- Handling email, WhatsApp, Google Drive and other digital platforms.
- Preparing basic reports, documents and Excel sheets.
- Maintaining digital records and files.

2. Franchisee KYC Management

- Collect and verify franchisee KYC documents.
- Update mobile number, address, email ID and other franchisee information.
- Maintain proper KYC records and documentation.
- Coordinate with Head Office for KYC-related corrections and approvals.
- Follow up on pending or incomplete KYC documents.

3. Franchisee Problem & Query Handling

- Handle franchisee queries related to orders, products, KYC, login, password, payments and other basic issues.
- Resolve issues at branch level wherever possible.
- Escalate unresolved issues to the concerned Head Office department.
- Maintain a record of complaints and their resolution status.
- Coordinate with franchisees professionally through phone, WhatsApp and in-person communication.

4. Graphic Designing

- Design posters, banners, product creatives, festival wishes and promotional materials.
- Create creatives for franchisee meetings, events, offers and product promotions.
- Maintain consistency with company branding.




- Modify existing creatives as per management requirements.
- Basic knowledge of Canva, Photoshop or similar designing tools preferred.

5. Social Media Handling

- Manage company/branch social media activities.
- Create and schedule posts, reels, stories and promotional content.
- Upload product information, company updates, events and achievement posts.
- Coordinate with the Head Office Social Media/Marketing Team.
- Monitor comments and basic customer/franchisee queries.
- Maintain a regular content posting schedule.

6. Branch Coordination

- Support the Branch Manager in daily office activities.
- Coordinate with franchisees, distributors and Head Office.
- Maintain branch-related records and reports.
- Assist in meetings, product demonstrations and franchisee events.
- Ensure timely communication of company circulars, schemes and announcements.

Required Skills
- Good computer and internet knowledge
- MS Word & Excel
- Email & WhatsApp handling
- Canva / basic graphic designing
- Facebook & Instagram handling
- Positive communication skills
- Problem-solving ability
- Franchisee/customer handling skills
- Marathi/Hindi/English communication preferred
- Ability to work independently

Qualification & Experience

Education: Graduate preferred

Experience: 1–3 years in office administration, customer support, franchisee handling, digital marketing or similar role.

Performance Parameters (KPIs)

- Timely completion of KYC updates
- Franchisee query resolution time
- Complaint follow-up and closure
- Quality and frequency of social media posts
- Quality of graphic creatives
- Accuracy of branch records
- Timely submission of reports
- Franchisee satisfaction and coordination

Pay: ₹10,628.71 - ₹29,997.05 per month

Work Location: In person

📌 Branch Office Executive - Digital and operations (Raipur)
🏢 Dhanwantari Distributors Pvt.Ltd.
📍 Raipur