- Position: Branch Manager

- Division: TRS (Business Travel)

- Location: Kolkata
- No of Relevant Experience: 10-15 Years

Role Description Branch Manager - TRS is responsible for

Operations

- Ensure maintenance of quality of service, customer satisfaction, and effective service recovery
- Coordinate and integrate all functions and services in the location
- Implement systems for smooth operation and monitor operational efficiency of the branch

- Handle crisis situations
- Liaison / maintain PR with clients, suppliers, associates, Govt Bodies, Appropriate Authorities, etc

Sales & Servicing
- Develop new clients and increase business from existing clients to meet budgeted figures
- Collate and analyze market and performance information (MIS in the prescribed format)

- Achieve the set targets (budget)
- Handle major complaints

Finances
- Prepare annual budget for the branch
- Monitor fund flow management and practice expense control as per norm

- Monitor receivable as per norm
- Ensure statutory compliance
- Ensure report back /MIS with analysis is sent to Corporate office

HR & Administrative




- Monitor overall branch administration for branch efficiency

- Recruitment of best-suited employees for the branch
- Appraisal of the team to monitor their performance
- Ensure implementation and monitor statutory compliance
- Maintain ISO standards as per quality assurance work manual

- Management of contractual employees

Competencies:
- Solid Sales and Marketing skills & competencies
- System and quality orientation
- Market, industry, and trade knowledge

- Commercial acumen
- Leadership and people management
- Resource control and administration

Educational Qualification:
- Graduate / Hotel Management
- MBA in Marketing or Finance

Experience: Minimum 10-15 years in the trade, of which 5 - 7 years should be as a branch head in a reputed travel management company

Disclaimer: This has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

📌 Branch Manager (Kolkata)
🏢 International Travel House (ITH)
📍 Kolkata