Job Title:- Quality Analyst (Back-Office) - Shiv am Stock Broking Limited Role Overview:

About Shiv am Stock Broking Limited: Shiv am Stock Broking Company is an Authorized Regional Business Partner of Mire Asset Sharekhan.

Position: - Calls & Compliance Auditor Location: -Patna Bihar

Key Responsibilities

· Call Monitoring: Listen to recorded calls and evaluate performance

· Complaint Analysis: Review of how customer complaints are handled and resolved

· Quality Scoring: Rate interactions based on predefined criteria (tone, accuracy, resolution, etc.)

· Feedback & Coaching: Provide feedback to customer service for improvement

· Compliance Checks: Ensure employees follow legal and company guidelines

· Reporting:



Prepare audit reports and highlight trends or recurring issues

Requirements

Required Skills

Robust attention to detail

Good communication and listening skills

Analytical thinking

Knowledge of QA (Quality Assurance) processes

Familiarity with CRM or call-center tools

Benefits

Educational Qualification

Minimum:- Graduate or above

Experience:- More than 1 year of experience in a similar role

Salary Package & Other Benefits: -

Pay: ₹15,000.00 - ₹20,000.00 per Month +PF+ESIC

Dm updated cv on (phone hidden)

📌 Back office executive (Patna)
🏢 Shivam Stock Broking Company - Mirae Asset Sharekhan
📍 Patna