Responsibilities:
Minimum 18+ years of experience, 10 years at Managerial Level and should have capability to manage 500+ FTEs
Minimum 10+ years of R2R/P2P/O2C experience is mandatory.
Drive on-time, accurate & quality service delivery within agreed-upon SLAs for assigned processes
Identify opportunities to increase existing processes, reviewing the current lifecycle and recent business
Review FTE requirements, shift plans & capacity planning
Responsible for day to day deliverables in the US clients
Should be ready to work in client specific shifts.
Integrate domain knowledge & business understanding to create superior solutions for the client
Responsible for customer satisfaction by meeting / exceeding all service levels as agreed with the customer
Drive & achieve productivity enhancements
📌 AVP-Finance operations (Chennai)
🏢 Wipro
📍 Chennai