: Center Head (Asst Vice President)

The Center Head is the executive leader responsible for the overall asset valuation, financial profitability, operation, and safety of a shopping mall.

Role Overview

- Position: Center Head

- Reporting To: Cluster Head

- Primary Objective: Maximize Net Operating Income (NOI) and asset value while maintaining zero-compromise safety, flawless operations, and exceptional tenant relationships.

Non-Negotiable Core Mandates

- Compliance, Fire, &
- Life Safety

- Regulatory Alignment: Absolute, zero-tolerance compliance with all local, state, and federal laws.

- Safety Infrastructure: Oversee the continuous readiness of integrated fire automation, sprinkler networks, and smoke extraction systems.

- Emergency Preparedness: Design, implement, and audit structural evacuation blueprints and disaster management protocols.

- Audit Leadership: Lead periodic structural, electrical, fire, and occupational safety audits by independent global agencies.

- Law Enforcement Liaison: Maintain active channels with municipal authorities, fire departments, and local police forces.

- Financial Management, Collections, &

- Leasing

- P&L; Responsibility: Complete ownership of the mall’s annual P&L; statement.

- Revenue Collection: Maintain a zero-bad-debt objective through rigorous, timely collection of minimum guaranteed rents, revenue shares, and CAM charges.

- Resource Optimization: Drive operational efficiency to reduce Common Area Maintenance (CAM) costs without compromising premium standards.

Department-Wise Responsibilities

Operations &

- Facility Management

- Vendor Governance:



Direct SLAs and performance for outsourced agencies across housekeeping, parking, and security.

- Engineering &
- MEP: Guarantee 100% uptime for critical infrastructure, including central HVAC, escalators, elevators, and backup power.

- Crowd Logistics: Implement agile crowd-control strategies to handle surge footfalls during weekends, holidays, and high-profile events.

- Sustainability: Drive green initiatives, including waste segregation, water recycling, and energy conservation programs.

- Parking Analytics &

- Logistics: Oversee multi-level parking operations capable of handling thousands of vehicles daily

- Cross-Functional Leadership: Cultivate a high-performance culture across a diverse internal team of direct corporate employees and hundreds of indirect off-role vendor staff.

Food &

- Beverage (F&B;) and Food Court Operations

- Hygiene Audits: Enforce strict food safety, sanitation, and kitchen waste management rules across the food court and standalone restaurants.

- Logistics Handling: Manage common kitchen areas, heavy gas piping safety, cold storage zones, and exhaust cleaning schedules.

- Footprint Optimization: Maintain seat turnover efficiency during peak lunch and dinner hours.

Tenant Relationship Management

- Brand Partnerships:



Act as the primary escalation point for all retail tenants, ensuring high retention and resolving disputes swiftly.

- Retail Performance: Conduct monthly business reviews with underperforming brands to identify mutual growth strategies.

- Onboarding &
- Fit-Outs: Oversee the smooth onboarding of new tenants, ensuring fit-out designs match mall guidelines and safety rules.

Marketing, Events, &

- Alliances

- Footfall Generation: Strategize annual marketing calendars, large-scale festive decor, and celebrity activations to drive traffic.

- Sponsorship Revenue: Maximize non-rental income through mall media, kiosks, pop-ups, and corporate alliances.

- Public Relations: Direct the mall’s PR agency, media communication, and crisis communication management.

Profile Requirements

Education &

- Experience

- Education: MBA from a top-tier business school, or Post Graduate qualification in Real Estate/Hospitality Management.

- Experience: 20+ years of professional experience, with at least 7 years leading a luxury resort or Hotel / mix-use commercial development.

Critical Competencies

- Financial Acumen: Deep understanding of real estate financial models, IRR, capital structuring, and dynamic retail revenue models (MG vs.

Revenue

Share).

- Strategic Influence: Exceptional executive presence, with the ability to confidently present business cases, CAPEX investments, and quarterly results to institutional investors and board directors.

- Crisis Fortitude: Proven history of managing real-time physical crises

📌 AVP - Center Head (Mall Operations) (Delhi)
🏢 Consult pro
📍 Delhi