- Values of customer first, service excellence, keeping it simple, teamwork, urgency.

- Student of the market and is in tune with what is happening around them.

- Passion for doing something amazing and let others achieve the same.

- Commitment to making something happen and inspiring others.

- Ability to learn fast and recognize there is an invisible line between success and short comings.

- Mindset of not giving up...help team completing things today vs.

- tomorrow.

- Drive and excitement for working in a rapid-paced environment.

- The desire to work collaboratively with a tight knit but quickly growing team.

- Flexibility, humility, and a sense of humour Responsibilities: Accountability

- Implementing customer support processes to enhance customer satisfaction.

- Formulating and revising customer support policies and promote their implementation.

- Maintain 100% accuracy on call resolution.

- Need to be a leader, and need to audit the operations within a team, be at leadership role for analyst and specialist role.

- Need to monitor each interaction happening with customers & provide solutions to CRM tickets & data issues.

- Proactive interactions with customers and work on feedback from them and give an update to the team.

- Work on team appraisals and give inputs to the management team.

- Assessing support statistics and preparing detailed reports on the findings.





- Delivering performance evaluations and following the disciplinary process according to company policy.

- Exceptional with communication (English and Hindi) verbal & written.

- Proficient using all Microsoft Tools (Office

- Excel, Word, PPT; Outlook, Teams etc.)

- Product Knowledge & Customer Management.

- International Voice process experience.

- Scope o Assist in developing an effective customer loyalty program o Receive and implement customer feedback to improve the quality of service o Manage daily progress in meeting important business metrics o Generate detailed reports on customer interactions High attention to detail and accuracy o Strong analytical and problem-solving skills o Good time management and ability to meet deadlines o Clear written and verbal communication o High level of integrity and confidentiality

- Qualifications: Education: Bachelors degree (Accounting, Finance, or related field, professional certification is an asset)

- Experience: o 2-5+ years in retail analytics, insights, category management, or market research o Hands on experience with sales, customer and merchandising data o Strong understanding of retail operations, consumer behavior.

- o Strong proficiency in Excel, familiarity in CRM systems, ERP and KPIs.

- o Ability to analyze POS, loyalty, shopper behaviors, and promotional data o Proven ability to translate data into clear, actionable insights o Experience building dashboards, reports, and executive-ready presentations

📌 Auditor (Vadodara)
🏢 MostEdge
📍 Vadodara