- Associate Support Engineer at Branch Metrics | Job-Scouts.com Skip to main content

JS Job-Scouts.com
- Home
- Explore Jobs
- Featured Partners
- Pricing

- Login
- Get Started

- Job Seeker
- Employer/ Recruiter
- Home
- Jobs
- Branch Metrics
- Associate Support Engineer

Associate Support Engineer Branch Metrics full-time mid Bengaluru, Karnataka, India

This position is sourced from Branch Metrics's career page . Apply through Job-Scouts to track your application status.

Sign Up to Apply

At Branch, we power every touchpoint with links that work and insights that prove it. From click to conversion, we make growth measurable. Our unparalleled attribution, backed by AI-enhanced linking, is trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution.

We bring the same rigor to how we build our team, by empowering our people to move fast, own outcomes, and build something that matters. We take pride in making meaningful investments in our team’s health, wealth, and growth so individuals can thrive as we scale. Our culture values smart, humble, and collaborative teammates who take accountability and drive results in an workplace where their work truly moves the business forward.

We are innovative, scaling with purpose, and led by seasoned leaders who know how to build enduring companies. Trusted by brands like Instacart, Western Union, NBCUniversal, ZocDoc, and Sephora, we’re big enough to matter, small enough for you to make a real impact. If you’re excited by the grit of building, rapid learning, and shaping the future of customer growth, you’ll find your place here.

Note

About the job

This is not an Android / iOS development role but, a mobile SDK support role

Candidates should be open to APAC / EMEA / NA Shifts.

Should be available for On-Call Support on weekends.

Are you passionate about mobile technology? Do you enjoy solving customer issues?

Branch Global Technical Support Team comprises a bunch of talented and motivated professionals with a strong focus on customer success. Our Team is at the core of Branch’s business, supporting both our customers and partners in providing a world-class support experience. The team will be working very closely with the Engineering team to fix bugs, provide valuable product feedback, and most importantly to provide a fullfilling customer experience.

We are seeking a motivated and skilled Associate Support Engineer to join our Global Support Team. You will be the first point of contact for our customers and partners across the globe.

Key Responsibilities Include, But Not Limited To

Debugging and troubleshooting technical issues across mobile apps and our Branch platform

Providing technical assistance to developers and marketers who use the Branch SDK and attribution solutions.

Resolving issues related to SDK Integration (iOS, Android &

- Web platforms)

Ensuring smooth integration and functionality for our clients.

Working closely with other post-sales teams (primarily Account Managers) to provide exceptional technical support and resolve complex integration challenges.





Escalating bugs to our Internal Engineering Team and providing feedback to our Product teams.

Managing bug queue to ensure issues are followed up on and resolved

Writing and Querying databases using SQL.

Documenting our robust Knowledge Base repository to keep content up-to-date.

Contributing to enhancements across support processes and tools.

Driving miscellaneous engineering projects to push our business forward.

You’ll Be a Good Fit If You Have

B.E/B.Tech or an equivalent degree in Engineering

1-2+ years of experience in Mobile (iOS, Android, Web) Development

Previous experience in client-facing role or can demonstrate experience in end to end development of a mobile app

Knowledge in building SQL queries for data analysis and debugging.

Excellent oral and written communication skills

Strong customer focus & multi-tasking skills A growth and learning mindset, with a willingness to continuously develop skills and embrace new challenges.

You’ll Receive Brownie Points If You Have

Familiarity with the Ad Tech industry

Experience in Data Analysis &

- Reporting

Advanced SQL Knowledge

Ability to communicate (spoken and/or written) in Korean or other languages

Passion and Knowledge of AI Tools

This role will be based at our Bengaluru, India office and follows a Hybrid schedule that will be aligned with our Return to Office guidelines.

The salary range provided represents base compensation and does not include potential equity, which is available for qualifying positions. At Branch, we are committed to the well-being of our team by offering a comprehensive benefits package. From health and wellness programs to paid time off and retirement planning options, we provide a range of benefits for qualified employees. For detailed information on the benefits specific to your position, please consult with your recruiter.

Branch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you think you'd be a good fit for this role, we'd love for you to apply! At Branch, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. We aim every day to build an environment that empowers us all to do the best work of our careers, and we can't wait to show you what we have to offer!

A Little Bit About Us

Branch is the leading provider of engagement and performance mobile SaaS solutions for growth-focused teams, trusted to maximize the value of their evolving digital strategies. The Branch platform provides a seamless experience across paid and organic, on all channels and platforms, online and offline,



to eliminate friction and drive valuable action at the moments of highest intent. With Branch, businesses gain accurate mobile measurement and insights into user interactions, enabling them to drive conversions, engagement, and more intelligent marketing spend.

Branch is an award-winning employer headquartered in Mountain View, CA. World-class brands like Instacart, Western Union, NBCUniversal, Zocdoc and Sephora acquire users, retain customers and drive more conversions with Branch.

Candidate Privacy Information For more information on the data that Branch will collect through your application, and how we use, share, delete, and retain that information as part of our recruitment and employment efforts, please see our HR Privacy Policy.

Requirements

Department: 111 Global Support

Location

Bengaluru, Karnataka, India

View on Google Maps

Job Statistics

1

Views

21

Open Roles

About The Company

Industry Other

Similar open positions

Branch Metrics

0 days ago

Sales Engineer- APAC Enterprise Business

Bengaluru, Karnatak…

- Remote (Fully)

Branch Metrics

0 days ago

Sales Engineer- Malaysia/Indonesia

Jakarta, Jakarta, I…

- Work from Office

Drata

2 days ago

Associate Technical Support Engineer - Mexico

Remote - Mexico Remote (Fully)

Druva

7 days ago

Associate Technical Support Engineer

Pune, Maharashtra, …

- Work from Office

Saviynt

2 days ago

Associate Principal Technical Support Engineer

Bengaluru Work from Office

Site Footer

Footer Links and Information

JSJob-Scouts.com

Your Career Journey Starts Here

Job-Scouts.com connects talented professionals with their dream careers. We provide a comprehensive platform for job seekers and employers to find the perfect match.

Facebook LinkedIn WhatsApp

Quick Links

- Home
- Browse Jobs
- About Us
- Contact
- FAQ
- Resources
- Pricing

For Job Seekers
- Create Profile
- Job Search
- Remote Jobs
- My Applications
- Help Center
- Career Advice
- Success Stories

For Employers
- Post Jobs
- Manage Jobs
- Pricing Plans
- Recruitment Tips
- Company Profile
- Contact Sales

Legal &
- Support

- Privacy Policy
- Terms &
- Conditions
- Cookie Policy
- Security Policy
- User Agreement
- Third-party Disclosure

Popular Cities
- Jobs in New York, New York, United States
- Jobs in San Francisco, California, United States
- Jobs in Bengaluru, Karnataka, India
- Jobs in London, England, United Kingdom
- Jobs in Dublin, County Dublin, Ireland
- Jobs in Toronto, Ontario, Canada

Popular Skills
- Artificial Intelligence Jobs
- Communication Jobs
- Leadership Jobs
- Collaboration Jobs
- Training Jobs
- AWS Jobs
- Browse all skills

Popular Industries
- Technology Jobs

Top Companies
- Stripe
- Datadog
- MongoDB
- Cloudflare
- Elastic
- Pinterest
- Browse all companies

Stay Updated Get the latest job opportunities and career tips delivered to your inbox.

By subscribing, you agree to our Privacy Policy and consent to receive updates from Job-Scouts.com.

Email address for newsletter

© 2026 Job-Scouts.com . All rights reserved. | Made in India [email protected]

📌 Associate Support Engineer (Bengaluru)
🏢 Job-scouts.com
📍 Bengaluru