What are we looking for?

We are looking for an Associate Manager to join our Policy Servicing team, responsible for ensuring the efficient and effective servicing of our policies. The ideal candidate will have a strong understanding of policy administration and servicing, excellent communication and interpersonal skills, and the ability to work in a rapid-paced environment. The Associate Manager will be responsible for leading a team, managing policy servicing processes, and ensuring compliance with regulatory requirements. They will also be responsible for identifying areas for process improvement and implementing changes to enhance customer satisfaction and policy servicing performance.

What does the job entail?

Manage a team of policy servicing staff to ensure efficient and effective delivery of policy servicing services Develop and implement process improvements to enhance operational efficiency and reduce turnaround times

Analyze and resolve policy servicing issues, escalating complex matters to senior management as necessary

Collaborate with internal stakeholders to identify and mitigate operational risks





Develop and maintain relationships with external partners to ensure seamless policy servicing operations

Conduct regular quality checks to ensure compliance with regulatory requirements and internal policies

Provide coaching and training to team members to enhance their skills and knowledge

Manage and track policy servicing metrics to ensure key performance indicators (KPIs) are met

Develop and maintain reports to present to senior management on policy servicing performance and trends

Identify opportunities for process automation and implement changes to enhance efficiency

Work Experience

1 - 4 Years

Essential Qualification

Graduate

Preferred Skills

Policy analysis and development

Policy implementation and management

Policy servicing and customer relationship management

Compliance and risk management

Business process improvement and optimization

Team leadership and management

Policy documentation and reporting

Policy communication and stakeholder engagement

Policy change management and implementation

Data analysis and policy evaluation

📌 Associate Manager - Policy Servicing (Mumbai)
🏢 HDFC Life
📍 Mumbai