Channelplay Saas Pvt Ltd (1Channel), a product-based company headquartered in Gurgaon India, is servicing clients all across the globe to help them improve in their retail execution. With that vision, we have developed three SaaS products which are being used globally by numerous clients across different industries with 30,000+ end users. All these products are rich in cloud, mobility and advanced analytics.

The most important one of these products is a Sales Force Automation solution that helps major brands to manage and monitor different retail execution activities and help the field employees to improve their productivity.

The SFA business has witnessed a tremendous growth in last few years with a client base in almost all industries and a footprint across continents. The young and energetic implementation team ensures all our implementations are successful in terms of solving client business problem, system adoption and analytics requirement. In order to lead that team and take the customer success to a next level, we are hiring individuals who must be client centric in their thought process, analytically robust and self-driven.

With strong entrepreneurial culture at Channelplay and focus on performance- based growth, in terms of financials and career, it’s a great opportunity for high performers.

To talk more about the company, other than technology, the company is into many other businesses as well such as Sales Force Outsourcing, Visual Merchandising, Loyalty Program Management, Mystery Shopping,



Market Research etc. While the company strength across all business lines would be 5000+, the Technology Business has a strength of around 75 people who sits in our corporate office in Gurgaon.

Role & Responsibilities

- Deep engagement with client for any new implementation to understand problems faced by the business team and providing a robust solution using 1Channel SFA
- Imparting end-user training and resolving user queries in a professional way
- Help client to derive maximum value out of 1Channel implementation
- Ensuring a seamless post-implementation support to client for already implemented features as well as new requirements
- Highlight usage (or lack of usage) of the product to client SPOC
- Address grievances and queries from users to facilitate smooth running of operations
- Contributing towards improvement of product and internal processes

Qualifying Criteria

Education

B.E. / B.Tech

Experience (No. of years)

Fresher OR Minimum 1 year

Required Skills

- Min. 1 year experience in any client facing or operational role
- Excellent written and verbal communication skills
- Analytical thinking and structured problem-solving
- Exposure to SaaS implementation or Customer Success
- Familiarity with AI productivity tools (ChatGPT, Gemini, etc.)
- Ability to document business requirements (BRDs/SOPs)
- SQL or data analysis exposure (good to have)

Required Evaluations

Aptitude assessment and multiple round of interviews

📌 Associate Account Manager - Customer Success (Gurugram)
🏢 1Channel
📍 Gurugram