We are looking for a responsible, customer-focused Assistant Store Manager to support the day-to-day operations of our JUSTDOGS pet store. The role involves customer service, billing, pet spa appointment management, online orders, and coordination of home deliveries while ensuring a smooth and pleasant experience for customers and their pets.

Key Responsibilities

- Attend to customers, understand their requirements, and recommend suitable pet products and services.
- Handle billing and POS transactions accurately.
- Manage pet spa appointments, including scheduling, confirmations, and coordination with the spa team.
- Handle online orders, including order processing, coordination, and customer updates.
- Coordinate and manage home deliveries and ensure timely dispatch of orders.
- Handle customer queries, feedback, and complaints professionally.
- Maintain accurate records of sales, appointments, online orders, and deliveries.
- Assist the Store Manager with daily store operations and staff coordination.




- Ensure the store is clean, organized, and well-presented.
- Monitor product availability and assist with inventory-related activities.
- Follow JUSTDOGS' customer service standards, operational procedures, and store policies.
- Support promotional activities and help achieve store sales and service targets.

Skills & Qualifications
- Good communication and customer-service skills.
- Basic computer and billing/POS knowledge.
- Valuable organizational and coordination abilities.
- Ability to multitask and manage customers, appointments, orders, and deliveries efficiently.
- Positive attitude with a willingness to learn about pet products and pet care.
- Prior experience in retail, pet care, customer service, or store operations will be an advantage.
- Passion for animals and comfort working in a pet-store environment

📌 Assistant Store Manager (Mumbai)
🏢 JUSTDOGS®
📍 Mumbai