Role & responsibilities

What You Will Own Shift Operations &

- Speed • Run the shift end to end order-to-handover within SLAs on every order, rider dispatch without delays, and instant escalation and recovery when surges, app issues or stockouts hit.
- Plan the floor for your shift: picker deployment by zone, break rotations, and peak-hour readiness based on the day's order forecast. Freshness &
- Inventory • Own goods receiving on your shift on-time receipt, QC and grading checks at the door, and rapid put-away with correct slotting.
- Execute FEFO rotation, scheduled quality culls, dump/markdown logging with reasons, and cycle counts keeping inventory accuracy high and wastage low.
- Keep shelves full and displays fresh through the shift — trigger in-day replenishment before top SKUs run out. Team &
- Discipline • Lead the shift team — attendance, grooming and hygiene standards, task allocation, on-the-job training of new joiners, and shift handover notes that leave nothing to memory.
- Maintain a safe, clean, audit-ready store — FSSAI-aligned hygiene checklists, equipment upkeep, and zero-tolerance safety compliance. Reporting &
- Improvement • Close every shift with the numbers: orders, SLA hits/misses,



wastage, stock gaps, manpower — reported honestly with root causes, not excuses.
- Flag broken processes and suggest fixes — the best shift-floor ideas get piloted across the network.

Preferred candidate profile

What You Bring

- Experience: 1–3 years in quick commerce, e-grocery, food delivery, QSR, retail or warehouse operations — shift or floor supervision preferred; strong freshers with internship hustle are welcome too.
- Ownership: You don't wait for instructions when an order is stuck or a shelf is empty — you fix it, then report it.
- Team handling: Comfortable leading 8–15 frontline teammates with fairness and firmness — and rolling up your sleeves to pick orders when the surge demands it.
- Basics: Graduate; comfortable with store apps, dashboards and basic Excel; fluent in Hindi, working English.
- Flexibility: Willing to work rotational shifts, weekends and festival peaks — that's when quick commerce matters most. • Bonus: F&V; / fresh produce handling exposure; new store launch experience; residence near the store catchment.

📌 Assistant Store Manager (Gurugram)
🏢 Pylon Management Consulting
📍 Gurugram