Location:

Chaom Chau, KH, KH

#job-location.job-location-inline { display: inline; }

Global Business Unit: CG

Job Function: Client and Customer Services

Requisition Number: 240931

Description:

About The Role The Assistant, Order Processing supports the accurate and timely processing of customer orders within DKSH's Quick-Moving Consumer Goods (FMCG) business in Cambodia, ensuring zero-base targets are consistently achieved. This role is integral to smooth order fulfillment operations by maintaining data accuracy, coordinating with distribution centers, and fostering strong client and customer relationships.

What You Will Deliver

Adhere to established order processing policies and practices in the execution of all daily tasks

Process accurate and timely customer order entries in SAP (Systems, Applications, and Products in Data Processing), and follow up on open sales orders to ensure no orders are left unattended

Coordinate and verify billing data and information to ensure accuracy and prevent processing errors

Review and validate incomplete data to maintain data integrity throughout the order processing workflow

Collate data and conduct analysis on order processing performance to support informed management decision-making

Identify and explore opportunities to enhance operational efficiencies and improve the overall customer experience





Follow up on order status with distribution centers to ensure timely and accurate fulfillment

Build and maintain strong working relationships with clients and customers to support service continuity and satisfaction

Drive continuous self-development in Order Processing capabilities and DKSH leadership behaviors as part of an ongoing personal growth mindset

Administrative duties and coordination tasks as required

What You Bring

Diploma or certificate in any field

Minimum one to two years of experience in a similar role

Basic knowledge of customer service principles and practices

Proven working knowledge of SAP

Proven experience in call center or customer service environments

Strong ability to multitask and prioritize workload effectively

High attention to detail, follow-through, and commitment to accuracy

Proficiency in office productivity tools including Microsoft Excel, Word, and PowerPoint

Fluency in the local language; proficiency in English, both written and spoken, is an advantage

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic setting where your contributions are visible and where you can build a meaningful career in Client and Customer Service.

Requisition Number: 240931

Job Function: Client and Customer Services

📌 Assistant, Redressing (Subhash Chowk)
🏢 DKSH
📍 Subhash Chowk