About the job

Company Profil eFirstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they ‘make it happen’ for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients

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AM/Manager - Operation s POSITION DEFINITIO

N:Role & Responsibilitie

- s:Supervise and lead a group of Team Leads and associates to meet all SLA’s relative to any and all functions in the Departme
- ntMaintain daily, weekly and monthly production repor




- tsDrive customer experience metri
- csMeet all key SLAs and KP
- IsCoordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting and special projec
- tsProvide recommendations for strategies and process improvements to add value to teams and clien
- tsCoordinate with other internal support teams to ensure seamless production by the operations te

amExperience - 7 to 10 years experience (Telecom domain experience mandator y)Education - Graduation mandato ryKnowledge and Skill

- s Valuable Analytical and Logical Skil
- lsGood knowledge of MS Offi
- ceTeam Leading Skil
- lsMentoring and motivating skill
- s.Coaching and feedback skill
- s.Positive attitu
- deFlexibility to work in shif
- tsConfide
- ntEnergetic and Enthusiast

ic ⚠️ Disclaim er: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage.

Beware of fraudulent offers and always verify through our official channels or @firstsource.com email address es.

📌 Assistant Operations Manager (Bengaluru)
🏢 Firstsource
📍 Bengaluru