Assistant Manager – Ocean Import & Export

Department: Ocean Operations

Location: Mumbai

Position: Assistant Manager – Ocean Operations

Job Purpose

The Assistant Manager – Ocean Operations will be responsible for managing day-to-day Ocean Import and

Export shipments, ensuring timely documentation, shipment tracking, customs coordination, customer updates, milestone management, and smooth coordination with overseas agents, shipping lines, co-loaders,

CHAs, transporters, vendors, and internal teams.

Key Responsibilities

1. Ocean Import & Export Operations:

- Handle Ocean Import – FCL, LCL and Sea Cross Trade shipments.
- Coordinate with overseas agents, shipping lines, and co-loaders for bookings, shipment status, draft

documents, pre-alerts, and final documentation.
- Coordinate with shipping lines/co-loaders for IGM details, liner/co-loader invoices, and Delivery

Orders.
- Ensure timely IGM/manifest submission and completion of shipment-related activities.
- Track shipment milestones and ensure timely updates in Vizio as per KPI guidelines.

1. Customer & Stakeholder Coordination:

- Coordinate with customers for draft documents, pre-alerts, shipment status, and daily updates.
- Share daily shipment status and DSR with customers, Client Relations, and Sales teams.
- Maintain regular communication with customers and address operational queries.
- Escalate operational issues to the Operations Manager, Client Relations, and Sales team on time.

1. Customs & Delivery Coordination:

- Coordinate with CHAs and transporters to ensure timely customs clearance and delivery of

cargo/container to customers.




- Coordinate with co-loaders and other vendors to ensure smooth shipment execution.
- Support cost reduction through effective coordination with CHAs, transporters, and vendors.

2 This document and its contents may contain confidential information and are intended solely for the designated recipient(s). Any unauthorized use, disclosure, copying, or distribution is prohibited without prior written consent.
1. Documentation, Billing & Job Closure:

- Ensure accurate and error-free operational documentation to avoid penalties and additional costs.
- Coordinate with Accounts for liner payments and customer invoicing.
- Ensure timely job opening and updating of shipment details in Vizio.
- Complete job closure and submit documents to Accounts within defined timelines.
- Share customer invoices within the required turnaround time.

1. MIS, DSR & Performance Monitoring:

- Prepare operational reports and MIS as required by Management.
- Update shipment milestones within defined KPI timelines.
- Maintain daily DSR and Customer DSR.
- Track shipments regularly and ensure timely communication of any delays or exceptions.
- Maintain records of customer interactions and operational feedback.

Key Performance Areas (KPIs):
- Timely submission of draft documents, final pre-alerts, and shipment status updates.
- Timely and accurate milestone updates in Vizio.
- Timely IGM/manifest submission.
- Timely job closure and invoicing.
- Daily shipment tracking and customer status updates.
- Error-free documentation and minimization of operational penalties/additional costs.
- Timely escalation and resolution of operational issues.
- Customer satisfaction and positive feedback.

📌 Assistant Manager Ocean Operation (Immediate joiner) (Mumbai)
🏢 Shavish Group
📍 Mumbai