Role: Tax Research and Compliance

Years of experience: 8+Years

Location: Hyderabad To lead a team of associates that support an international non-voice/Semi-voice process within ADP. The role entails responsibility for managing the day-to-day operations including but not limited to

Driving strong associate engagement

Driving solid Client relationships

Driving Operational Excellence through KRA / SLA adherence

Nurturing a culture of Innovation and Business Process Improvements

Essential Duties and Responsibilities

Manage productivity and key metrics of the team members to meet the business requirements.

Passionate about people: Lead and coach the associates on the process / product front by facilitating refreshers, create an open atmosphere where associates feel like they belong and want to give their discretionary effort.

Handle escalations, provide floor support and ensures floor discipline.

To smoothly manage the daily operations by ensuring availability of associates on floor as per planned schedules.

To act as a primary contact for process updates with an aim of enhancing the product / process skills & knowledge levels of both self as well as the team members.

To conduct regular one to ones, team meetings / huddles as a platform to gather or disseminate information and build a relationship with the team members.

Collate, analyze,



and present objective data in the form of suitable MIS reports.

Work in close coordination with the stakeholders in regard to key operational / process / product updates.

To monitor the overall functioning of the process by identifying areas of opportunities and recommend process improvements.

To stay focused on quality through real time / historical call monitoring and to be able to provide regular, timely and objective feedback to the team members.

To give paramount importance to customer satisfaction by closely following the survey reports and aligning the team members accordingly by sharing the relevant information.

To coordinate with support functions such as Work force management, Training and Quality.

Work with leaders to operationalize the strategic goals of the business in line with the organizational vision.

Flexible working in different shifts

Additional Responsibilities

Performs other related duties as assigned by the Manager and acts as a back up to them in their absence.

To be able to handle additional initiatives (both assigned as well as self-driven) apart from managing core deliverables.

Imbibe and promote ADP culture

Build a robust pipeline of subject matter experts.

Foster an atmosphere that would encourage value adds, creativity and innovation.

📌 Assistant Manager - International Semi voice (Hyderabad)
🏢 ADP
📍 Hyderabad