We are looking for an experienced IT Operations Manager to lead dispatch operations, workforce planning, and service delivery performance.

Key Responsibilities

- Own end-to-end dispatch operations and ensure SLA adherence

- Monitor queues, manage backlog, and resolve critical delays

- Ensure optimal workforce availability (Internal + Vendors)

- Drive cost efficiency by managing operations within defined budgets

- Act as the primary point for escalations and incident resolution

- Ensure process compliance, audit readiness, and governance standards

- Analyze performance data and provide actionable insights

- Lead stakeholder communication with internal teams, vendors, and clients

- Manage team performance, coaching, and shift coverage

- Identify process gaps and drive automation/improvements





Key Skills & Experience:

- Strong experience in IT operations / service delivery / dispatch management

- Excellent problem-solving and decision-making skills under pressure

- Ability to balance SLA, cost, and quality

- Solid stakeholder and vendor management

- Data-driven mindset with reporting and analysis capability

- Experience in team leadership and performance management

What Success Looks Like:

- High SLA adherence

- Controlled operational costs (within budget)

- Strong team performance and accountability

- Efficient handling of escalations

- Continuous process improvement

📌 Assistant Manager/Manager (Sahibzada Ajit Singh Nagar)
🏢 Iron Systems
📍 Sahibzada Ajit Singh Nagar