Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

We're looking for a detail-oriented and motivated Assistant Manager - Housekeeping to join our dynamic team in Mumbai, India. In this role, you'll play a crucial part in maintaining the highest standards of cleanliness, organization, and guest satisfaction across our facility. As an Assistant Manager, you'll lead, inspire, and support a dedicated housekeeping team while ensuring seamless operations and exceptional service delivery.

If you're passionate about creating pristine environments and developing team members, we'd love to hear from you!

Supervise, train, and mentor housekeeping staff to ensure consistent adherence to cleaning standards, safety protocols, and company policies

Conduct regular quality inspections of all areas to verify cleanliness, maintenance, and compliance with organizational standards

Manage daily housekeeping operations, including task assignments, scheduling, and resource allocation to optimize efficiency

Maintain accurate inventory records of cleaning supplies, equipment, and materials; coordinate procurement as needed

Address guest concerns and complaints with empathy and professionalism, implementing corrective actions promptly

Collaborate with other departments (front desk, maintenance, management) to ensure seamless coordination and exceptional guest experiences

Develop and implement customized training programs to enhance staff skills, performance,



and career development opportunities

Monitor and analyze housekeeping metrics, including turnaround times and quality scores, to identify improvement opportunities

Ensure compliance with health, safety, and environmental regulations across all housekeeping operations

Prepare detailed reports on departmental performance, staffing, and operational challenges for management review

Foster an inclusive, supportive team environment that encourages open communication and continuous improvement

Respond flexibly to operational challenges and adapt strategies to meet evolving organizational needs

Qualifications

Required Qualifications:

High school diploma or equivalent

Minimum 3-5 years of housekeeping experience, with at least 2 years in a supervisory or assistant manager capacity

Proven expertise in housekeeping operations, cleaning protocols, and facility maintenance standards

Strong leadership and team management skills with the ability to motivate and develop staff

Excellent organizational and time management abilities

Proficiency in quality control and attention to detail

Strong interpersonal and communication skills (verbal and written)

Ability to work flexible schedules, including weekends and holidays as required

Problem-solving mindset with decisive decision-making capabilities

Knowledge of health, safety, and sanitation regulations

Preferred Qualifications:

Housekeeping management certification or equivalent professional credential

Experience with housekeeping management software or property management systems

First Aid and CPR certification

Budget management and cost control experience

Experience in the hospitality industry

Bilingual proficiency (English and Hindi or regional languages)

Demonstrated track record of improving operational efficiency and reducing costs

Experience implementing sustainable and eco-friendly cleaning practices

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Job-Category: Rooms

Job Type: Permanent

Job Schedule: Full time

📌 Assistant Manager - Housekeeping (Mumbai)
🏢 AccorHotel
📍 Mumbai