- Manage daily collections operations and ensure achievement of collection and recovery targets.
- Lead, coach, and mentor team leaders and collection executives to improve performance and productivity.
- Monitor collection strategies and implement action plans to reduce delinquency rates.
- Review team performance through regular audits, dashboards, and performance reports.
- Ensure compliance with banking regulations, company policies, and customer service standards.
- Drive customer-centric collection practices while maintaining skilled and ethical recovery methods.
- Analyze portfolio trends, payment behaviors, and collection effectiveness to identify improvement opportunities.
- Handle escalated customer concerns and provide timely resolution.
- Collaborate with Quality, Training, Operations, and Business stakeholders to enhance process efficiency.
- Conduct performance reviews, coaching sessions, and team engagement activities.
- Prepare and present MIS reports on collections performance, productivity, and operational metrics.
- Support workforce planning, resource allocation,



and capacity management initiatives.

Required Qualifications
- Bachelor's Degree in any discipline.
- 5+ years of experience in Banking Collections, Customer Support Operations, Recovery Management, or Financial Services.
- Minimum 2 years of team management experience.
- Strong understanding of collections processes, delinquency management, and customer service practices.
- Excellent communication, leadership, and stakeholder management skills.
- Proficiency in MS Excel, PowerPoint, and reporting tools.
- Strong analytical and problem-solving abilities.

Preferred Qualification

- sExperience managing secured or unsecured loan collections, credit card collections, or retail banking portfolios
- .Knowledge of collection compliance, regulatory guidelines, and risk management practices
- .Experience in BPO, Banking, NBFC, or Financial Services environments
- .Exposure to quality management, process improvement, and performance management frameworks

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📌 Assistant Manager Collections (Chennai)
🏢 TP
📍 Chennai