We have an opening in a reputed Fintech company

Profile - Assistant Manager - Agency Management, Collection Field East

Job Location - Malda / Krishan nagar (West Bengal)

Experience - 3 to 11 Year's

Qualification - Any Graduate

Product - Credit Card

Payroll - Direct company payroll

Primary Skills - The candidate must have an experience into Agency Management either very positive experience into team handling And unsecure product .

Interested candidate can share their resume at [email protected] either contact at (phone hidden)

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Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR.

Role Accountability

- Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers
- Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR
- Ensure various critical segments as defined by business are reviewed and performance is driven on them
- Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value
- Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers




- Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines
- Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies
- Ensure 100% data security using secured data transfer modes and data purging as per policy
- Ensure all customer complaints received are closed within time frame
- Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating
- Ensure agencies raise invoices timely
- Monitor NFTE ACR CAPE as per the collection strategy

Measures of Success

- Portfolio Coverage
- Resolution Rate
- Normalization/Roll back Rate
- Settlement waiver rate
- Absolute Recovery
- Rupee collected
- NFTE CAPE
- DRA certification of NFTEs
- Absolute Customer Complaints
- Absolute audit observations
- Process adherence as per MOU

Technical Skills / Experience / Certifications

Credit Card knowledge along with good understanding of Collection Processes

Competencies critical to the role

- Analytical Ability
- Stakeholder Management
- Problem Solving
- Result Orientation
- Process Orientation

Qualification

Post-Graduate / Graduate in any discipline

Preferred Industry

📌 Assistant Manager - Agency Management, Collection Field East (Krishnanagar)
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📍 Krishnanagar