Overview

What We Need From You:

- Own the full hardware lifecycle for laptops, mobile devices, peripherals, and other end user equipment across all global offices
- Establish and maintain standards for device provisioning, imaging, deployment, refresh cycles, and decommissioning
- Manage vendor relationships for hardware procurement, warranties, and repairs
- Oversee shipping, receiving, and inventory tracking for equipment across geographies
- Partner with the IT Service Desk to ensure timely hardware support and escalation resolution
- Lead the organization's ITAM practice, ensuring accurate tracking of all hardware and software assets across their full lifecycle
- Own software license inventory, entitlement tracking, and compliance reporting – including optimization of license utilization to reduce waste and cost
- Drive software audit readiness and support responses to vendor audit requests
- Define and enforce ITAM policies, procedures, and governance standards
- Identify and implement cost-saving opportunities through license harvesting, right-sizing, and contract consolidation
- Own the CMDB, ensuring accurate, complete, and up-to-date configuration item (CI) records across hardware, software, and related assets
- Work with the Director of Global IT Support to define and enforce CI naming conventions, data standards, and CMDB governance policies
- Produce regular data quality reports and drive continuous improvement in CMDB accuracy and coverage
- Lead, mentor, and develop a globally distributed team of 7 – 4 based in India, with direct reports also located in the Philippines, Mexico, and the US
- Set clear goals, provide regular feedback, and conduct performance reviews




- Build team capacity through hiring, cross-training, and skills development
- Define and track KPIs across hardware SLOs, asset data quality, and license compliance
- Contribute to budget planning for hardware refresh cycles, software licensing, and AV infrastructure
- Own the management, maintenance, and standardization of conference room technology including AV systems, video conferencing equipment, displays, and peripherals
- Coordinate installation and refresh projects with facilities and vendors

What You Will Bring To HealthEdge:

- 3–5 years of experience in IT support or service desk roles, with at least 1 year in a lead or supervisory capacity
- 7+ years of experience in IT operations, end user computing, or asset management
- 3+ years in a people management role leading technical teams
- Demonstrated experience owning asset management programs including hardware tracking and software license management
- Hands-on experience with ITSM ticketing tools, including CMDB administration or asset management modules
- Solid working knowledge of endpoint management platforms (MDMs)
- Experience with hardware procurement processes and vendor management
- Excellent communication and stakeholder management skills – comfortable working across time zones with global teams
- Experience in a SaaS, healthcare technology, or similarly regulated environment
- Experience managing AV/conference room technology at scale
- Familiarity with ITIL frameworks; ITIL Foundation certification a plus
- Experience with software asset management (SAM) tools
- Experience supporting post-merger IT integration or standardization efforts are a plus
- Certifications in IT Asset Management (e.g., CHAMP, CSAM) are a plus

📌 Asset Manager (Chennai)
🏢 HealthEdge
📍 Chennai