Role & responsibilities youll be our: Area vehicle service manager youll be based at the Zonal office (Chennai/ Delhi/ Kolkata/ Bangalore/Pune)

youll be Aligned with Zonal Vehicle service manager you’ll be a member of: service delivery team

What you’ll do at Ather:

- Ensure that the KPIs of the Service teams are met while keeping in mind excellent Customer Experience - at Service center locations
- Monitor and Control the service quality as per Ather standards, through the adoption of best practices and Service SOPs at Service Centre and for the Service Fleet
- Monitor customer complaints, Ensure redressal, and initiate necessary corrective actions
- PDI (support) / Warranty Management
- Provide technical support to the Service team across locations
- Plan and support service marketing activities in the city
- Support establishment of Vehicle Service set up in all launch markets
- Support Service Strategy team to document Service SOPs and Service Manual
- Ensure high level of competence for the Service Centre and Service Fleet teams through Training Needs Analysis

Here’s what we are looking for:




- Experience in After Sales Operations and strong team management and collaboration skills
- You need a customer-first attitude and an ability to anticipate customer needs and exceed expectations.
- A fair understanding of EV technology is a definite plus.
- Demonstrates an ability to control operational costs, and improvise tools/equipment, and SOPs to minimize costs.
- Demonstrate the ability to scale operations and showcase value improvement

You bring to Ather:

- We are looking for a Graduate in Business/Engineering from a Tier I/Tier II Institute
- 6-10 years of experience in managing service delivery operations (team of 20+ or multiple workshops)

COMPETENCIES:

- diagnostic skill (mechanical & electrics)
- crisis management
- service operation management skill

BEHAVIORAL

- Continuous improvement mindset
- self-motivated

PERSONAL TRAITS

- communication and team building
- critical thinking and strategy alignment

📌 Area Vehicle Service Manager (Bhubaneswar)
🏢 Ather Energy
📍 Bhubaneswar