Key Responsibilities

1.

Business

Performance

- Drive monthly, quarterly and annual sales targets across the region.

- Monitor store-wise sales productivity and profitability.

- Analyze key business metrics and identify opportunities for growth.

- Develop action plans for underperforming stores.

- Improve conversion, average bill value (ABV), average transaction value (ATV), units per bill (UPB), and customer acquisition.

- Ensure achievement of revenue, margin and productivity goals

2.

Retail Operations

Excellence

- Standardize operational processes across locations.

- Conduct periodic operational audits.

- Ensure adherence to SOPs and operational controls.

- Improve operational efficiency and reduce process gaps.

3.

Luxury Customer

Experience

- Ensure consistent premium customer experience across all stores.

- Monitor customer feedback, NPS and service quality.

- Conduct surprise store visits and customer journey audits.

- Ensure complaint resolution within defined timelines.

- Drive relationship selling and repeat customer business.

4. Team Leadership &

- Capability Building

- Lead, coach and mentor Store Managers.

- Conduct regular business reviews with store leadership.

- Build succession plans for key retail positions.

- Identify training needs and coordinate learning interventions.

- Ensure performance management processes are completed on time.

5.



Inventory &

- Stock Management

- Monitor inventory health across stores.

- Ensure stock availability aligned with business demand.

- Ensure accurate stock audits and physical verification.

- Coordinate with Merchandising and Supply Chain teams.

6. Compliance &

- Risk Management

- Ensure compliance with company policies and SOPs.

- Monitor security standards for high-value jewellery.

- Ensure adherence to statutory and regulatory requirements.

- Ensure cash handling and billing compliance.

- Drive zero-loss culture through regular audits.

Key Performance Indicators (KPIs)

- Regional Sales Achievement (%)

- Like-to-Like Growth

- Store Productivity

- Sales per Square Foot

- Conversion Rate

- Customer Satisfaction (CSAT)

- Net Promoter Score (NPS)

- Repeat Purchase %

- Complaint Resolution TAT

- CRM Customer Engagement

- Store Audit Scores

- SOP Compliance

- Inventory Accuracy

- Shrinkage %

Qualifications &

- Experience

- Bachelor’s degree in Business, Marketing, or related field (MBA preferred).

- 5–10 years of experience in retail sales and operations

- Experience in jewellery, luxury retail, fashion, or lifestyle brands.

- Willingness to travel extensively as required.

Pay: ₹1,200,000.00 - ₹1,600,000.00 per year

Work Location: In person

📌 Area Sales Manager (Santacruz, Mumbai)
🏢 TYAANI JEWELLERY
📍 Santacruz, Mumbai