HCL Tech hiring for Arabic Language Customer Service in Noida Required Work Experience:

Positive fluency in Language Arabic & English, both written and spoken

Minimum of 1 years’ experience in Customer Service or Technical as Voice Support

Experience handling complaints; driven to deliver an excellent customer experience through resolutions and adherence to response times

Experience working and managing communications, with multiple cross-functional teams/stakeholders.

Having worked on SAP or similar CRM application Work Schedule

Work from office during training, hybrid thereafter (minimum 3 days WFO)

Local working hours of the country supporting

5 days working - 2 days off Required Qualification: -

*Graduate in any stream. :

To provide information to customers regarding their queries and troubleshoot the issues as per defined SLAs, able to work independently and efficiently to meet SLA, Able to comprehend the request of the customer and meet the quality standard.

Manage CCC, Dispatch & Install Base management activities:

CCC- Interacting with customers on phone, email or chat to capture customer issue, raise ticket on CRM application and assign to relevant teams.





Dispatch – Monitor open notifications/tickets and act accordingly, such as booking an engineer and ordering spare parts.

Install Base management – Managing accuracy of system reports by identifying and correcting wrong/missing information in SAP. Interacting with stakeholders to identify missing information.

Improving skill level through Self-development or nominating training programs Skill Reverification Tests

Meeting Quality Scores, SLAs and bringing Innovation and Process Improvement The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team To consistently meet or exceed all agreed Productivity parameters as defined for the process

Key Skills

Team oriented/team player

Situational/contextual awareness with the ability to understand the impacts of one’s work.

Excellent critical and analytical thinking abilities

High attention to detail, and high level of professionalism

Strong organizational, time and workflow management skills Contact: [email protected]

📌 Arabic Linguist (Noida)
🏢 HCLTech
📍 Noida