The Financial Relief Program (FRP) team supports Card Members experiencing financial hardship who may be unable to meet their existing payment obligations.

The team works with Card Members to understand their individual circumstances,

identify appropriate payment solutions, and help them navigate their financial challenges while balancing customer experience, risk management, and recovery objectives. This role requires a combination of empathy, consultative problem-solving,

negotiation, and sound judgment to deliver positive and sustainable outcomes for both the Card Member and American Express.

At American

Express, our culture is built on a 175-year history of innovation, shared values [https://www.americanexpress.com/en-us/company/who-we-are/]and Leadership

Behaviors,



and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn recent skills,

develop as a leader, and grow your career. Here, your voice and ideas matter,

your work makes an impact, and together, you will help us define the future of

American Express.

📌 Apprentice (Gurugram)
🏢 American Express
📍 Gurugram