Application Support Engineer

Location: Bangalore

Employment Type: Full-Time

Experience: 6 Months – 1 Year

Role Summary

We are looking for an Application Support Engineer to provide technical support, troubleshooting, and issue resolution for tax, accounting, and workflow applications.

Key Responsibilities

- Provide day-to-day application support and troubleshooting.
- Handle incidents, service requests, and problems using ITIL processes.
- Support users and coordinate with technical/vendor teams to resolve issues.
- Monitor application health and perform routine checks.
- Assist with application updates, patches, and deployments.
- Maintain knowledge base documents and SOPs.
- Escalate critical issues with proper documentation.
- Ensure SLA and support timelines are met.

Must-Have Skills
- 6 months – 1 year of relevant application support experience.
- Excellent verbal and written communication skills.




- Positive understanding of ITIL and support processes.
- Strong troubleshooting and analytical skills.
- Experience with ticket/incident management tools.
- Ability to manage multiple issues and work under pressure.
- Willingness to work rotational shifts/on-call support.

Preferred Experience Hands-on experience with any of the following:
- Drake
- Lacerte
- QuickBooks
- Transaction Pro
- UltraTax
- CCH Axcess

Good to Have
- ServiceNow, Jira, or Zendesk experience.
- Basic SQL/database knowledge.
- Knowledge of APIs, scripting, or application integrations.
- Experience with cloud/SaaS applications.
- ITIL Foundation or relevant certifications.
- Degree in IT, Computer Science, or a related field.

📌 Application Support Engineer(6month-1years) (Bengaluru)
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