Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Dassault Systemes 3DEXPERIENCE Platform DELMIA Quintiq

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.

Roles & Responsibilities

- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.




- Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
- Document findings and solutions to enhance knowledge sharing within the team.
- Assist in the continuous improvement of support processes and tools.
- Provide guidance and support to junior team members to foster their professional growth.

Skilled & Technical Skills

- Must To Have Skills: Proficiency in Dassault Systemes 3DEXPERIENCE Platform DELMIA Quintiq.
- Strong problem-solving skills with the ability to analyze and resolve software issues effectively.
- Experience in monitoring and maintaining enterprise-level software applications.
- Ability to work with multiple system components and understand their interdependencies.
- Excellent communication skills to interact with technical and non-technical stakeholders.
- Familiarity with debugging tools and techniques to identify root causes of system failures.

Additional Information

- The candidate should have minimum 2 years of experience in Dassault Systemes 3DEXPERIENCE Platform DELMIA Quintiq.
- This position is based at our DDC2A - SEZ location.
- A 15 years full time education is required.

📌 Application Support Engineer (Gurugram)
🏢 Accenture services
📍 Gurugram