Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Infrastructure As Code (IaC)

Good to have skills : NA

Minimum 2 year(s) of experience is required

Educational Qualification : 15 years full time education

Summary

As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and diagnosing issues across various critical business systems. This role requires a dynamic approach to identifying problems, analyzing system behaviors, and collaborating with different teams to ensure smooth and uninterrupted service delivery. The position demands vigilance and adaptability to swiftly respond to incidents and maintain the reliability of essential applications within a complex technical environment.

Roles & Responsibilities:

- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of application issues.
- Document troubleshooting steps and solutions to build a knowledge base for future reference.
- Assist in the continuous improvement of support processes and tools to enhance efficiency.
- Provide guidance and support to junior team members to foster their professional growth.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Infrastructure As Code (IaC).
- Experience with automation and configuration management tools related to Infrastructure As Code.
- Strong understanding of cloud infrastructure and deployment models.
- Ability to troubleshoot and resolve infrastructure-related issues effectively.
- Familiarity with scripting languages to support automation tasks.
- Knowledge of version control systems and collaborative development workflows.





Additional Information

- The candidate should have minimum 2 years of experience in Infrastructure As Code (IaC).
- This position is based at our PDC3B - SEZ location.
- A 15 years full time education is required.

15 years full time educationAbout Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more cutting-edge, more competitive, and more creative, which helps us better serve our clients and our communities.

📌 Application Support Engineer (Pune)
🏢 Accenture
📍 Pune