Role: Support Engineer

Location: Noida

Experience: 3–6 Years

We are looking for a proactive L2 Application Support Engineer to support business-critical applications in production environments. The ideal candidate should have hands-on experience in incident management, troubleshooting, monitoring, deployments, and production support.

Key Responsibilities

- Provide L2 support for application and production incidents, ensuring timely resolution within SLA.
- Monitor application health, system performance, and proactively identify issues.
- Troubleshoot application, database, API, and infrastructure-related issues.
- Perform root cause analysis (RCA) and implement preventive measures.
- Support production deployments, release validations, and rollback activities.
- Analyze logs and monitor alerts using observability tools.
- Coordinate with Development, QA, SRE, and Infrastructure teams for issue resolution.
- Manage incidents, service requests, and change activities through ticketing systems.
- Maintain SOPs, runbooks, and technical documentation.




- Participate in on-call and shift support rotations when required.

Required Skills

- 3+ years of Application/Production Support experience.
- Solid Linux/Unix administration and troubleshooting skills.
- Hands-on experience with SQL databases and query analysis.
- Experience with monitoring tools such as Grafana, ELK Stack (Elasticsearch, Logstash, Kibana), Nagios, Splunk, or similar.
- Knowledge of Kubernetes, Docker, microservices, and application architectures.
- Experience with Jenkins, Git/Bitbucket, and CI/CD processes.
- Familiarity with REST APIs, Postman, and API troubleshooting.
- Exposure to scripting using Shell or Python.
- Experience with Jira, ServiceNow, GLPI, or similar ticketing tools.
- Strong understanding of Incident Management, Problem Management, and Change Management processes.

Preferred

- Experience in Banking, FinTech, Telecom, or Enterprise Applications.
- Exposure to AWS or cloud environments.
- ITIL certification is a plus

📌 Application Developer (India)
🏢 Diksha Technologies
📍 India