The MGS Regional Lab Client Value Manager is responsible for building solid partnership with Mars segments to deliver:

Excellence in Customer Experience

Deploy and continuously improve the client relationship, including processes for:

- Service Level Agreements and Statements of Work with Mars segments
- Client interface for sample submission
- Escalation of inefficient lab services
- Improve customers satisfaction by building on the regional laboratory customer survey results
- Facilitate business partnership review program within the region
- Participate in a global community of regional laboratory client value managers to drive the standardization & alignment through creating a strong global community.

Laboratory Consultancy Services

- Deploy a regional service catalogue of client centric laboratory consultancy services for chemistry and microbiology to address customer needs and drive value into the business
- Deploy the key processes, procedures and tools to support these services
- Provide expert advice and guidance to regional development centres and factories on experimental design and data interpretation
- Manage metrics follow-up,



performance review and continuous improvement of laboratories network
- Manage business review of external laboratories and Segments
- Supports technical review of external laboratories and Segments
- Support the strategy and propose the changes in the Regional Lab network
- Support Lab Governance program including chemistry, microbiology and site labs audits

- Support NIR program

MGS Laboratories Brand and Regional Communications

- Own the MGS Laboratories brand in Region and ensure the consistency of the representation in all client facing materials in Region
- Manage regional stakeholders by establishing and executing the regular connection, communications on services, metrics and other reporting needs, through leading regular business reviews

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📌 APAC Regional Client Value Manager (Hyderabad)
🏢 Mars International
📍 Hyderabad