Job Purpose The Society Support team is responsible for providing a high level of customer service for societies and their members. There are currently over 300 different arrangements being supported by the team. They liaise closely with editorial colleagues on the set up of the arrangements and the maintenance with invoicing, renewals, address updates and the setup of the required online access.

Key Accountabilities

Processing credit card payments from society members

Managing the returns process

Processing member claims

Updating Sales force with invoice links

Managing member list tracking process in Sales force

Uploading member lists onto the fulfilment system

· Knowledge of all relevant business applications

Ticket management/query handling via Fresh Desk with satisfaction

· Actions the proper procedures to resolve issues

Maintaining the SLA of process

Prepare daily productivity report of the work done

Executing SAGE Lean principle

Support work in the other vertical too (cross functioning) during lean time

Skills, Qualifications & Experience

Excellent customer service and administration skills

Effective written and verbal communication skills

High level of attention to detail





Excellent organisation and time management

Ability to work under pressure and to deadlines

Ability to work as part of a team

Able to work using own initiative

Computer literacy including Excel skills and a working knowledge of Microsoft packages

Valuable numeracy skills

Graduate/postgraduate with business experience, proven work experience and transferable skills relevant to the role

Diversity, Equity, and Inclusion

At Sage we are committed to building a diverse and inclusive team that is representative of all sections of society and to sustaining a culture that celebrates difference, encourages authenticity, and creates a deep sense of belonging. We welcome applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, color, race, nationality, ethnic or national origin, religion or belief as creating value through diversity is what makes us strong. As a business and as an organization with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

📌 Analyst – Society Support: Journal Subscription Management (Dehradun)
🏢 Sage
📍 Dehradun