Job Title: Chat Team Manager

Job Summary

This job will have accountability for a scrum team(s) associated with a Product. The incumbent will have responsibility to understand the scope of work necessary to deliver against a roadmap, by assisting in sprint grooming and planning. Will work with the Experience Owners and Scrum Masters to ensure that there is proper coordination and organization of delivery from sprint to sprint.

The incumbent will be responsible for managing escalations and risks associated with products their scrum teams are working on. The incumbent is responsible for ownership of all aspects of the application product life cycle, including but not limited to product strategy, sprint planning/road mapping, marketing alignment, defining the customer value proposition, design, development, delivery, support, and includes partnering with business stakeholders through the experience owners, collaborating with peers, leading cross functional teams, and managing vendors. Regularly engages with Consulting for Design, Architecture, Platform Solutions and Product Development and Marketing teams to enhance product offering and delivery.

Robust focus on software development and operational excellence using Agile and Lean practices to create solutions. Ensures outcomes are compliant, high quality, available, reliable, effective, and secure.

Responsibilities

- Perform management responsibilities to include but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary.
- Understand resource utilization across the product teams. Escalate any issues regarding product delivery and review action plans with scrum teams.




- Provide oversight of all aspects of the application product life cycle to ensure operational excellence and continuous improvement of processes.
- Lead the team(s) with industry expertise to plan and execute for current and future product needs.
- Communicate effectively with all levels of the organization by preparing presentations and/or reports.
- Act as a coach and mentor to all members of their scrum team(s).
- Assist in creating the sprint plans and supports the team in the delivery.
- Take ownership of any critical impediments that the scrum teams are not able to resolve or escalates as needed.
- Other duties as assigned or requested.

Required Skills/Experience
- Bachelor's degree in computer science, a related field, or equivalent experience.
- 12+ years of overall software development experience.
- Proven experience (2+ years) in developing and deploying chat solutions using Dialogflow CX.
- Strong programming skills in languages such as JavaScript, TypeScript and Node.
- Experience with API integration (REST, SOAP).
- Experience with Google Cloud Platform.
- Familiarity with version control systems (e.g., Git).
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Staff management or mentoring others in a leadership role.
- Developing, presenting and communicating technical concepts to varying audiences; experience in developing sprint plans and defining stories; experience working with a variety of technology systems, designing solutions or developing applications in healthcare
- Developing tactical solutions to business problems

Preferred Skills/Experience
- Lean techniques and Agile development
- Communicating a compelling vision and need for change that generates excitement, enthusiasm and commitment to the process
- Solid knowledge of applicable security and privacy practices and regulations

📌 Advisor - Team Manager (Chennai)
🏢 enGen Global
📍 Chennai