14 Aug
|
HCLTech
|
Vijayawada
14 Aug
HCLTech
Vijayawada
Vijayawada, Andhra Pradesh
Job Summary The Azure IaaS Support Administrator plays a vital role in ensuring the seamless operation of cloud infrastructure and services. This position is responsible for independently resolving support tickets, providing on-call assistance, and conducting root cause analyses to enhance customer satisfaction. The roleâs focus on quality and continuous improvement directly contributes to the organization's commitment to excellence in service delivery.
Key Responsibilities
1.
Provide Technical Support For Azure Iaas
And Windows Environments By Resolving Support Tickets Within Agreed Sla, Ensuring Timely And Effective Solutions.
2.
Conduct Root Cause Analysis For Escalated
Issues, Utilizing Azure Monitoring Tools And Terraform For Infrastructure Management To Identify And Implement Corrective Actions.
3.
Maintain And Update Knowledge Bases By
Documenting Solutions And Best Practices Related To Azure Iaas And Terraform Configurations, Facilitating Team Knowledge Sharing.
4.
Train And Mentor Recent Analysts On
Azure Iaas And Windows Support Procedures,
Enhancing Team Competency And Service Quality.
- Ensure A Positive Customer Experience By Achieving First Call Resolution Rates And Minimizing Case Reopens, Thereby Improving Overall Csat Scores.
Skill Requirements
1.
Proficiency In Azure Iaas And Windows
Administration.
- Solid Understanding Of Terraform For Infrastructure As Code.
3.
Familiarity With Incident Management Tools And
Ticketing Systems.
4.
Excellent
Problem-Solving Skills With A Focus On Customer Satisfaction.
- Strong Communication Skills For Effective Collaboration And Training.
Other Requirements
1.
Optional But
Valuable: Microsoft Certified: Azure Administrator Associate.
2.
Optional But
Valuable: Hashicorp Certified: Terraform Associate
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
📌 Administrator - Windows Azure IaaS, Terraform (Vijayawada)
🏢 HCLTech
📍 Vijayawada