Scope of Work

Senior Account Manager & Project Manager (Full-Time)

Engagement

Jungle Jungle, Hunting the Hunter, and Chasing Tiger are seeking a full-time Senior Account Manager & Project Manager to own client relationships with our Indian clients and to oversee project coordination, timelines, and internal operations across all three agencies.

The role is responsible for protecting and growing client relationships, maintaining an exceptional understanding of client needs and project timelines, and driving projects efficiently from kickoff to completion: coordinating internal teams, managing deadlines, maintaining project documentation, and supporting leadership with day-to-day operational execution.

This is a full-time, remote role, Monday to Friday, and can be worked from anywhere in India. The successful candidate will coordinate across three agency offices: two in Toronto and one in India.

We're committed to building a diverse team and welcome applicants of all backgrounds, identities, and experiences to apply.

Scope of Responsibilities

1. Account Management (Indian Clients)Serve as the primary point of contact and relationship owner for our Indian clients. Responsibilities include:

- Building and protecting strong, trusted client relationships
- Maintaining an exceptional understanding of each client's goals, needs, and success metrics
- Proactively driving the relationship, surfacing opportunities
- Communicating project status, risks, and timeline changes clearly and early
- Managing client expectations against agreed scope and timelines
- Resolving client concerns quickly, professionally, and before they escalate
- Leading client check-ins and status calls

2. Project Management (Cross-Agency)Manage active client projects across all three agencies from onboarding through delivery. Responsibilities include:

- Building and maintaining project timelines
- Creating and managing workback schedules




- Assigning tasks across internal and freelance teams
- Monitoring project progress and identifying risks
- Ensuring deadlines are met
- Following up on outstanding deliverables
- Escalating timeline or resource concerns to leadership
- Coordinating project launches and final deliveries

3. Cross-Agency OperationsCoordinate internal operations across Hunting the Hunter, Chasing Tiger, and Jungle Jungle, spanning the Toronto and India offices, including:

- Maintaining visibility across all active projects, across all three offices
- Prioritizing workload across teams
- Coordinating shared resources across Toronto and India
- Managing internal documentation
- Supporting leadership with operational planning
- Ensuring consistent processes are followed across agencies

4. Meeting & Communication ManagementCoordinate internal and client-facing communication by:

- Scheduling recurring meetings
- Preparing meeting agendas where required
- Recording action items
- Following up on outstanding tasks
- Tracking ownership and accountability
- Maintaining project documentation

5. Timeline & Workflow ManagementOwn project scheduling across all departments by:

- Maintaining Notion project boards
- Updating project statuses
- Managing dependencies
- Tracking approvals
- Monitoring critical paths
- Keeping project documentation current

6. Operational ReportingProvide ongoing operational visibility by:

- Tracking project status
- Monitoring workload capacity
- Maintaining reporting dashboards
- Compiling monthly operational reports




- Identifying workflow improvements
- Flagging recurring operational bottlenecks

DeliverablesThe Account Manager & Project Manager will be responsible for maintaining:

- Project timelines
- Workback schedules
- Task management within Notion
- Internal meeting notes and action items
- Resource allocation tracking
- Monthly operational reporting
- Client relationship/status summaries
- Project documentation
- Delivery checklists
- Internal workflow updates

Qualifications• 10-12 years of experience in account management and/or project management, ideally within an agency environment

- Exceptional understanding of client needs, priorities, and project timelines
- Solid pattern recognition with clients — able to read between the lines, anticipate needs, and understand what clients actually want, not just what they say
- Excellent people-reading instincts, with the judgment to know when to lean in and when to hold a boundary
- Demonstrated ability to protect and grow client relationships, proactively driving the relationship forward
- Equally protective of the internal team's time and effort — able to balance client demands against realistic team capacity
- Working understanding of design, advertising, and PR services, enough to speak credibly with clients and internal teams about each
- Strong command of language, with excellent written and verbal communication skills
- Strong organizational skills and comfort managing multiple projects across multiple agencies at once
- Experience coordinating across distributed, remote teams
- Comfortable working across Toronto and India time zones

Commitment• Full-time, Monday to Friday

- Core daily hours: TBD — pending finalization of Toronto/India working-hour overlap
- Remote — work from anywhere in India
- After seven months, the role will transition to only Account Director role

📌 Account/Project Director (India)
🏢 Jungle Jungle
📍 India