About the Role

We're looking for an Account Manager who lives at the intersection of client relationships and content strategy, someone who can sit across the table from a client, understand their business, translate that into a workable content plan, and then run point on getting it produced and published without dropping the ball.

This isn't a passive coordination role. You'll own the client relationship end-to-end: from understanding what they actually need, to setting realistic expectations about what's possible, to managing the internal team that brings the content to life.

What You'll Do?

- Own the client relationship: be the primary point of contact, build trust, and become someone clients actually want to keep working with.
- Understand Instagram content marketing deeply enough to generate fresh ideas and topics, not just execute what's handed to you.
- Set and manage expectations: clearly explain what's possible, what's not, and why, based on a real understanding of the content production workflow.
- Run the full project lifecycle for each client account: briefing the AI video production team, overseeing scripting, coordinating revisions, and ensuring timely publishing.
- Bridge strategy and execution: talk to clients about big-picture ideas, then translate that into clear, actionable briefs for the internal team.
- Spot problems early: flag risks, delays, or misaligned expectations before they become client-facing issues.
- Drive retention: treat every account like it needs to be renewed, not just delivered.

What We're Looking For

- 2–3 years of experience in client/account management, specifically in an agency setting.
- A track record of retaining clients:



you should be able to speak to accounts you personally kept engaged and renewed, not just accounts you were assigned.
- Solid understanding of how content marketing works on Instagram: trends, formats, what drives engagement.
- Working knowledge of a content production workflow: scripting, video production (AI-assisted a plus), publishing, enough to manage a team through it, not necessarily execute it yourself.
- Robust communication skills: comfortable leading client calls, pushing back diplomatically, and explaining "why" not just "what."
- A sense of urgency and ownership: you follow through, you don't wait to be chased.
- Bonus: experience as a content strategist, if you can also help shape what gets made, not just manage the process, that's a huge plus.

Company Description:

Glido Labs is an AI-first Content IP Studio that helps brands and enterprises build scalable content properties, grow owned distribution channels, and reduce dependence on paid media. The team creates and operates content IPs for clients by designing channels, running AI-native production, and driving daily distribution, while ensuring that brands own their audiences and first-party data.

Glido

Labs has partnered with leading organizations such as TATA AIA Insurance, ICICI Bank, Patanjali, Britannia, and others across diverse sectors.

In addition, the company runs its own network of content IPs across travel, finance, marketing, relationships, and more, reaching millions of viewers organically on multiple platforms and in multiple languages. Glido Labs focuses on building content that continues to deliver value long after campaigns end, emphasizing sustainable, owned reach over short-term paid advertising.

📌 Account Manager (Content & Client Relationship) (New Delhi)
🏢 Glido Labs
📍 New Delhi