Role & responsibilities

- Service Delivery: Ensure 100% adherence to client SLAs, timely resolution of escalations, and proactive communication.
- Client Engagement: Conduct periodic reviews and meetings with clients, insurers, and brokers to strengthen partnerships.
- Business Growth: Identify cross-sell and upsell opportunities; contribute to client retention and new business acquisition.
- Stakeholder Collaboration: Partner with internal teams (Operations, Claims, IT) to deliver on commitments and improve service delivery.
- Team Leadership (TL & above): Manage team performance, ensure accountability, and Support team members.

Major Challenges:

- Balancing high service expectations with operational constraints.
- Handling escalations while maintaining client confidence.
- Meeting business development targets alongside service delivery (Asst Manager & above).

Skills & Knowledge:

- Education: Graduate (any discipline).
- Technical: Proficiency in MS Excel,



strong presentation skills.
- Domain: Knowledge of TPA/insurance processes preferred.
- Behavioural: Relationship management, problem-solving, and coordination skills.
- Leadership (TL & above): Team management, coaching, and client engagement.

Expertise:

- 6 + years of experience in Business Development / Key Account Management / Client Servicing
- Experience in Insurance / TPA / Healthcare / Employee Benefits is strongly preferred

• Proven exposure to managing enterprise clients and driving business growth

What We Offer:

- Competitive salary and benefits.
- Structured training program and defined growth opportunities path.
- Collaborative culture focused on teamwork, learning, and client impact.
- Opportunity to contribute to business growth and customer success.

📌 Account Manager (Client acquisition and Retention) (Kochi)
🏢 Buzzworks Business Services
📍 Kochi