Client Relationship ü Responsible for day-to-day relationship with key contact (ie. The ‘owner’ of the Worldpanel subscription within the client organisation) ü Understand what the client’s overall goals and objectives are and the role that different departments and individuals are playing in achieving these ü Continue to develop a broader network of contacts with the client while maintaining existing relationships ü Utilise high levels of in office presence to build a reputation as a Trusted Adviser through being a recognised and well known face around the client office ü Manage the client’s expectations with respect to the quality, speed and volume of data, and the servicing they are entitled to ü Resolve dissatisfaction if it arises, acting rapidly to resolve disagreements and not avoiding difficult issues ü Resolve workload capacity issues if they arise, negotiating with client stakeholders to establish priorities Account Handling ü Manage the account administratively, dealing with internal departments such as accounts and operations to make sure communication and dispatches to the client are professionally and accurately handled ü Ensure contractual obligations are known and adhered to, escalating issues if required in good time ü Actively contribute to monthly forecasts in line with the revenue phasing done ü Identify revenue gaps and plans for closing these over the course of the year,



communicating status and priorities both upwards and downwards ü Prepare proposals both in response to client briefs and proactively follow up and close these proposals in order to achieve revenue targets ü Seek to deliver benefits led solutions in your proposals, encompassing the full range of KWP services ü Look for revenue opportunities outside of your main contact ü Manage and plan the account resource to avoid drops in service quality ü Ensure appropriate inductions and training programmes are provided to client users Service Development ü Highlight and escalate client concerns with any Worldpanel services to aid senior management with prioritising investment and development efforts ü Proactively seek and share intelligence from clients about other services they purchase and their current or future needs which could be met with Worldpanel developments ü Basic Data & Tracking ü Ensure regular deliverables are dispatched on time and accurately by line reports or support departments. Take ownership of finding solutions if errors occur or processes break down ü Proactively identify opportunities to evolve our deliverables as new technology or tools become available and/or as client businesses change focus or structure Analysis & Insight ü Discuss briefs with client contacts striving to make them more business question driven and less prescriptive ü Manage larger projects making sure that key milestones are hit,



appropriate resource is available and that the client is kept up-to-date at all times ü Prepare and deliver presentations, demonstrating personal credibility and showing value for money from the Worldpanel services purchased ü Draw from all Worldpanel services purchased in order to provide clients with a wider context and where possible, reference other studies clients have conducted ü Build category, cross category and industry knowledge from project to project making sure previous learning is built upon and shared fully Team, People & Self Development ü Conduct and take part in performance management using the online appraisal system ü Set, monitor and evaluate SMART objectives for line reports ü Give constructive feedback, both praising and identifying things which could be improved.

Address performance issues in a professional and timely fashion ü Coach and train line reports, and other team members – sharing knowledge, encouraging a culture of learning and positive development ü Discuss your direct report’s personal development and ensure that they have a completed PDP which should include stretch and development objectives ü Discuss your personal development with your line manager and be responsible for ensuring that you complete and implement PDP – which should include your stretch and development objectives ü Attend relevant training, seeking out opportunities to develop further and grow your knowledge about our industry, clients and capabilities ü Take part in the graduate recruitment process to enable us to attract and secure high calibre Category Analysts into the business

📌 Account Director (Maharashtra)
🏢 Numerator
📍 Maharashtra