Job Description: Customer Support Executive (Chat & Voice)
Location:

Pune
Experience:

Freshers Welcome
Qualification:

Graduation Mandatory (Any Stream)
Location

Pune

Job Summary
We are looking for enthusiastic and customer-focused individuals to join our

Customer Support Team . The role involves handling customer queries through both

Voice and Chat channels , providing accurate information, resolving concerns efficiently, and ensuring a high level of customer satisfaction.

Key Responsibilities
Handle customer inquiries through

voice calls and chat support .
Resolve customer concerns, complaints, and requests in a timely manner.
Provide accurate information regarding products, services, and processes.
Maintain a skilled and customer-centric approach during interactions.
Document customer interactions and update records in the system.
Ensure adherence to quality standards and service-level agreements (SLAs).
Escalate complex issues to the appropriate team when required.

Eligibility Criteria
Graduation is Mandatory

(Any Discipline).




Freshers can apply.
Excellent verbal and written communication skills in English.
Strong knowledge of handling customer queries and providing effective resolutions.
Good listening, problem-solving, and interpersonal skills.
Basic computer proficiency and ability to navigate multiple applications.

Shift Requirements
Must be comfortable working in

24/7 rotational shifts , including

night shifts .
Rotational weekly offs as per business requirements.

Preferred Skills
Excellent English communication skills.
Customer service orientation with a positive attitude.
Ability to work in a fast-paced environment.
Strong analytical and multitasking abilities.
Team player with a willingness to learn and grow.

Hiring for:

Customer Support Executive | Chat & Voice Process | Freshers | Graduation Mandatory | Excellent English Communication | Rotational Shifts Including Night Shifts | Pune Location

📌 Customer Specialist (Mumbai)
🏢 WNS
📍 Mumbai