Hiring | Contact Center Head
We are hiring a

Contact Center Head

for a

fast-growing AI-enabled startup

based in

Bengaluru .
Location:

Bengaluru
CTC:

Up to ₹40 LPA

What We’re Looking For:
10+ years of experience in

Contact Center / Customer Operations
Experience managing

large-scale inbound & outbound call center operations
Proven experience handling

multiple call centers / large teams
Solid understanding of operational metrics —

SLA, CSAT, AHT, NPS, productivity, attrition & quality
Experience in

process optimization, workforce management and operational strategy
Ability to drive both

strategy and execution
Strong exposure to

AI-enabled automation, digital transformation and technology-led customer operations
Excellent stakeholder and people management skills

Ideal candidate:

Someone who has successfully scaled and managed large contact center operations while leveraging

technology and AI to improve customer experience, productivity and efficiency .

Interested candidates can share their updated CVs at

[email protected]

or Whatsapp on

(phone hidden)

📌 Head of Contact Center (Mumbai)
🏢 UNISON INTERNATIONAL CONSULTING ( The Recruitment
📍 Mumbai