About AiSensy
AiSensy is a WhatsApp-based Marketing & Engagement platform empowering 210,000+ businesses, including leading brands like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, PhysicsWallah, and Cosco, to grow their revenues via WhatsApp.
800+ Crore WhatsApp messages exchanged yearly between businesses and users via AiSensy
Trusted by top brands like Delhi Transport Corporation, Vivo, PhysicsWallah & more
Businesses drive

25–80% of revenues using AiSensy
Backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors

The Opportunit
yWork with a dynamic, quick-growing team passionate about customer success
.Gain hands-on experience in building and optimizing support systems and processes
.Collaborate closely with founders and leaders, sharing insights and receiving direct feedback
.Be part of a mission-driven startup shaping the future of WhatsApp-led engagement

.
Responsibiliti
esCustomer Interactio n: Manage customer inquiries across phone, email, live chat, and social medi
a.Product Assistanc e: Provide accurate product/service information, handle complaints, process orders, and manage return
s.Troubleshootin g: Resolve product-related issues promptly to ensure high customer satisfactio
n.Customer Record s:



Maintain detailed, accurate records of all interactions in CRM/support tool
s.Product Knowledg e: Develop deep expertise in AiSensy’s platform to deliver effective solution
s.Performance Goal s: Collaborate with the support team to achieve and exceed KPIs/SLA
s.Feedback Analysi s: Collect and analyze customer feedback, working with product and tech teams to improve user experienc
e.Process Improvemen t: Contribute to the creation and refinement of support processes, tools, and workflow

s.
Qualificati
ons1+ ye ars of experience in customer support or a related rol e (B2B SaaS experience prefer re
d).Strong communication skills with

a customer-first mind s
et.Proficiency in support platforms (e.g ., Zendesk, Freshdesk, LiveC hat) and CRM too
ls.Empathetic, solution-oriented, and passionate about delivering excellent customer experienc

es.
Why Join
Us?Be part o f a supportive and innovative environ ment that values gro
wth.Opportunity to lead impactful projects and shape customer experiences i n a scaling sta r
tup.Directly contribute to the success of brands generating a large share of revenues via AiSe
nsy.Grow your career in a company wh ere customer satisfaction is the top prio r

ity.

📌 Customer Support Executive (Mumbai)
🏢 AiSensy
📍 Mumbai