to lead a high-performing counselling and admissions team.
The role will be responsible for driving
student enrolments and counselling operations , while managing and developing a team of Admission Counsellors / Team Leaders.
The ideal candidate should have strong experience in
admissions counselling, tele-sales, team management
preferably within Education or EdTech.
Key Responsibilities
Lead, manage and mentor a team of
Admission Counsellors / Team Leaders .
Monitor key metrics including
calls, connect ratio, lead conversion, counselling, enrolments, revenue and productivity .
Set daily/weekly/monthly targets and ensure achievement through effective team management.
Monitor CRM usage, lead allocation, follow-ups and data hygiene.
Improve counselling scripts, objection handling, follow-up mechanisms and closure techniques.
Identify underperforming team members and implement performance improvement plans.
Coordinate with Marketing, Operations,
Finance and Academic teams to ensure smooth admissions.
Ensure a high-quality student/parent experience throughout the admission journey.
Candidate Profile
Graduate/Postgraduate in any discipline.
6+ years of overall experience
in Education, EdTech or related functions.
Minimum
2–3 years of team-management experience .
Proven experience managing a sizeable counselling/Counselor team.
Strong track record of achieving
admission, enrolment.
Experience working with CRM systems and sales dashboards.
Strong analytical, communication, negotiation and people-management skills.
Comfortable working in a high-volume, target-driven setting.
Preferred Background
Candidates from the following organizations/functions will be preferred:
Universities / Higher Education Institutions
EdTech companies
Online / Distance Education
Study Abroad / Overseas Education
Test Preparation / Coaching
Vocational / Professional Education