Role Overview
We are hiring an

Account Manager (SMB)

to manage and grow a portfolio of existing customers at MyOperator. This is a

revenue-owning role , responsible for

renewals, upsells, and cross-sells , while ensuring high customer satisfaction and low churn.

You will act as a

trusted advisor to SMB clients , helping them maximize value from MyOperator’s communication platform (WhatsApp API, IVR, AI bots).

About MyOperator:
MyOperator is a Business AI Operator redefining customer communication through a unified platform that integrates WhatsApp, calls, and AI-powered chat and voice bots for seamless communication automation. Supporting a messaging-first and always-on world, MyOperator offers solutions like verified WhatsApp Business API, call management, campaign management, and GenAI-powered chatbots and voicebots. Trusted by over 12,000 businesses, including Amazon, Apollo Hospitals, and Razorpay, MyOperator has been providing innovative solutions for over 14 years. Renowned for its ease of use and customer experience excellence, the platform is highly rated across various review platforms.

Key Responsibilities
Own a portfolio of

50–150 SMB accounts

with complete

revenue responsibility
Drive

monthly/quarterly renewals

and ensure high retention rates
Identify expansion opportunities through

upselling and cross-selling

(WhatsApp, IVR, AI solutions)
Achieve





revenue targets from existing accounts (₹2L–₹5L/month depending on portfolio)
Proactively identify

churn risks and implement retention strategies
Maintain solid relationships with

business owners and decision-makers
Ensure high

CRM hygiene (Zoho/HubSpot/Salesforce)

and accurate forecasting
Monitor and improve

customer health metrics (CSAT, usage, engagement)
Coordinate with support/product teams for

issue resolution and account growth

Target Customers
SMB clients across

Real Estate, Education, Healthcare, E-commerce, and Services
Primarily

India-based customers

Must-Have Requirements
1–3 years of experience in

Account Management / Customer Success / B2B Sales
Experience in

renewals, upselling, or revenue ownership (not just support)
Exposure to

SaaS / tech / subscription-based products
Strong communication skills (client-facing role)
Experience using

CRM tools (Zoho, HubSpot, Salesforce)
Basic data handling skills ( Excel, reporting, tracking metrics )

Good to Have
Experience in

CPaaS / SaaS / Communication platforms
Prior experience managing

high-volume SMB accounts
Exposure to

customer lifecycle management (onboarding → renewal)

Strictly Not a Fit
Candidates from

pure B2C / retail / showroom sales backgrounds
Profiles limited to

customer support with no revenue ownership
Candidates without exposure to

CRM tools or account tracking

📌 Customer Success Executive (AI & SAAS | Small to medium clients) (Mumbai)
🏢 MyOperator
📍 Mumbai