Job Title: Executive - Medical Coordinator
Location: Sector - 14, Gurugram
Experience: 0-3 Years
Working Days: 6 Shift & Week-off: Rotational
Qualifications: BDS, BAMS, BHMS, BPT, MPT

Position Overview:
At

HexaHealth , we are hiring an

Executive – Medical Coordinator

to manage patient interactions as part of our partnership with Narayana Health. This is a call-center based role involving both inbound and outbound calls, where you will guide patients through their surgical journey.
The role covers two segments:
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High-End Surgeries : Cases like cardiac (bypass), cancer, etc.
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Post-Op / OPD Conversions : Follow-ups and converting consultations into surgeries.

Key Responsibilities:
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Patient Coordination:

Act as the primary point of contact, guiding patients through their treatment journey with clear and empathetic communication.
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Consultation Management:

Schedule and coordinate appointments, diagnostics, and hospital visits with doctors and facilities under Narayana Health.
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Medical Case Handling:

Understand patient requirements and align them with the appropriate department, doctor, or treatment plan.
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Pre & Post-Surgery Support:





Assist with pre-surgery preparations and ensure timely post-operative follow-ups and care coordination.
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Inbound & Outbound Calls:

Manage patient interactions for follow-ups, updates, and overall case coordination.
●

CRM & Coordination:

Maintain accurate patient records and collaborate with hospital teams and internal stakeholders for seamless case management.

Skills we seek:
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Communication & Patient Handling : Strong verbal skills with a patient-first, empathetic approach.
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Coordination & Multitasking : Ability to manage multiple cases, schedules, and follow-ups efficiently in a fast-paced setting.
●

Basic Medical & Tech Understanding : Familiarity with medical terminology along with comfort using CRM tools and systems.

About HexaHealth:
At

HexaHealth , we are building a platform that will help users choose the right hospital/surgeon for their surgical procedure. We are working towards building India's largest hospital network, and we will ensure a hassle-free experience for the patient at the hospital.

Website Link: https://www.hexahealth.com/
LinkedIn Link: https://www.linkedin.com/company/hexahealth/
Careers Page Link: https://www.hexahealth.com/careers

📌 Medical Coordinator (BDS, BPT, MPT, BHMS, BAMS, BUMS etc) (Mumbai)
🏢 HexaHealth
📍 Mumbai