Position Title: Assistant General Manager – Operations
Location : Pune

About Company:

ImagicaaWorld Entertainment Limited is India’s leading integrated entertainment destination company, operating iconic brands including Imagicaa, Wet’nJoy, Aqua Imagicaa, and Sai Teerth. With 8+ world-class parks and a strong expansion pipeline, the company is redefining leisure, adventure, and cultural entertainment for millions of guests annually.

Job Overview:
We are seeking a dynamic, commercially driven

Assistant General Manager – Operations

to lead end-to-end operations across our entertainment and amusement businesses. The role will drive

operational excellence, exceptional guest experiences, commercial performance, quality, safety, and regulatory compliance .

Key Responsibilities:
Operational Leadership & Business Excellence:

Lead overall operations across F&B;, Guest Services, Entertainment, Retail and Facilities, driving process excellence, efficiency, safety, cleanliness and guest satisfaction.
Food & Beverage Operations:

Lead F&B; operations with focus on food quality, hygiene, service standards, menu innovation, inventory optimization, cost control and profitability.
Commercial Performance & Revenue Growth:

Drive revenue and profitability across F&B;, entertainment, retail, events and other business streams through revenue strategies, performance analysis and effective operational planning.
Guest Experience & Brand Excellence:

Build a guest-centric culture by delivering exceptional hospitality, enhancing engagement and satisfaction,



and maintaining consistent service standards.
Cost Management & Financial Control:

Manage operational budgets and control food, labour, inventory, utilities and other operating costs while maintaining quality and service standards.
Business Expansion & Operational Readiness:

Lead operational readiness for current projects, expansions and enhancements, including manpower, equipment, processes, technology and execution planning.
Vendor & Supply Chain Management:

Manage strategic vendor relationships, procurement, quality, supply continuity and commercial negotiations to ensure cost-effective and efficient operations.
Compliance, Safety & Risk Management:

Ensure compliance with statutory, food safety, labour, health and safety requirements. Lead audits, risk assessments and compliance reviews.
Operational Audits & Continuous Improvement:

Conduct regular operational reviews and audits, using data and analytics to improve productivity, optimize costs and enhance guest satisfaction.
People Leadership & Capability Development:

Lead, mentor and develop high-performing teams through engagement, performance management, capability building and succession planning.
Cross-Functional Collaboration:





Partner with Marketing, Finance, HR, Procurement, Engineering, Projects, IT and other functions to execute strategic initiatives and business improvement programs.
Reporting, Governance & Strategic Planning:

Drive operational dashboards, MIS, financial reviews and KPI tracking while supporting strategic planning, budgeting, forecasting and organizational governance.

Experience & Qualification:
Bachelor's Degree in Hotel Management, Hospitality Management, Operations Management or equivalent. MBA in Operations, Hospitality Management or Business Management will be an added advantage.

Experience:
12–18 years of progressive experience in Hospitality, Entertainment, Theme Parks, Multiplexes, Hotels, Resorts, QSR or Large Format Retail. Minimum 5 years in a senior managerial leadership role handling multi-unit operations. Proven experience in Food & Beverage Operations, Commercial Operations and Revenue Management.

Key Skills & Attributes:
Proven experience in managing multi-location or regional/national operations.
Strong leadership, team management and people development capabilities.
Strong understanding of cost optimization, vendor management, budgeting and operational compliance.
Excellent analytical, problem-solving and decision-making skills.
Ability to perform effectively in a fast-paced, high-pressure business environment.
Willingness to travel extensively across business locations as required.

Feel free to reach at [email protected]

📌 Assistant General Manager Operations (Mumbai)
🏢 Imagicaaworld Entertainment
📍 Mumbai