About AiSensy

AiSensy is a WhatsApp-based Marketing & Engagement platform empowering 210,000+ businesses, including leading brands like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, PhysicsWallah, and Cosco, to grow their revenues via WhatsApp.

- 800+ Crore WhatsApp messages exchanged yearly between businesses and users via AiSensy
- Trusted by top brands like Delhi Transport Corporation, Vivo, PhysicsWallah & more
- Businesses drive 25–80% of revenues using AiSensy
- Backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors

The Opportunit

- yWork with a dynamic, fast-growing team passionate about customer success
- .Gain hands-on experience in building and optimizing support systems and processes
- .Collaborate closely with founders and leaders, sharing insights and receiving direct feedback
- .Be part of a mission-driven startup shaping the future of WhatsApp-led engagement

.
Responsibiliti

- esCustomer Interactio n: Manage customer inquiries across phone, email, live chat, and social medi
- a.Product Assistanc e: Provide accurate product/service information, handle complaints, process orders, and manage return
- s.Troubleshootin g: Resolve product-related issues promptly to ensure high customer satisfactio
- n.Customer Record s:



Maintain detailed, accurate records of all interactions in CRM/support tool
- s.Product Knowledg e: Develop deep expertise in AiSensy’s platform to deliver effective solution
- s.Performance Goal s: Collaborate with the support team to achieve and exceed KPIs/SLA
- s.Feedback Analysi s: Collect and analyze customer feedback, working with product and tech teams to improve user experienc
- e.Process Improvemen t: Contribute to the creation and refinement of support processes, tools, and workflow

s.
Qualificati

- ons1+ ye ars of experience in customer support or a related role (B2B SaaS experience prefer re
- d).Robust communication skills with a customer-first mind s
- et.Proficiency in support platforms (e.g., Zendesk, Freshdesk, LiveC hat) and CRM too
- ls.Empathetic, solution-oriented, and passionate about delivering excellent customer experienc

es.
Why Join

- Us?Be part of a supportive and innovative environ ment that values gro
- wth.Opportunity to lead impactful projects and shape customer experiences in a scaling sta r
- tup.Directly contribute to the success of brands generating a large share of revenues via AiSe
- nsy.Grow your career in a company where customer satisfaction is the top prio r

ity.

📌 Customer Support Executive (India)
🏢 AiSensy
📍 India