Entity:
Finance
Job Family Group:
Business Support Group
Job Description:
We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low-carbon future. Join us and be part of what we can accomplish together.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?

Key Accountabilities
- Lead & deliver strategic customer work with alignment to 2025 Customer Roadmap
- Serve as the Customer GPO SME, applying project experiences towards improved efficiency across recent and in-flight project delivery
- Drive internal and external collaborator engagement across all organizational levels
- Build lasting business relationships with impacted operational, functional,



and technical teams
- Ensure relevant support to operational teams to guarantee a successful launch
- Manage deadlines and ensure high quality delivery of all activities
- Lead and define existing “as is” process and target state “to be” processes, identify gaps and taking action to achieve target state whilst ensuring alignment to global CRM design, operational model, and ongoing integrity of the CRM
- Drive and support development of solution design options, input into acceptance criteria and evaluation of effectiveness
- Perform due-diligence for any potential requirement, establishing background & doing impact analysis
- Support the ‘CRM Process Design Lead’ by analyzing and designing CRM business processes in either the Customer Service or Sales & Marketing areas – ensuring high quality Business Process Architecture which balances optimized business requirements and acceptable impact on CM GT technol

📌 GBS CRM Process Analyst Accelerator (Pune)
🏢 Bp
📍 Pune