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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a current industry, join our team as we help shape a brighter way forward.
JOB DESCRIPTION
Position Title: Facility Manager – Soft Services
Location: Hinjewadi - Pune
POSITION SUMMARY
The Facility Manager – Soft Services is responsible for overseeing and managing all soft facilities management services to ensure consistent delivery of high-quality services aligned with organizational standards and client expectations. This role serves as the primary point of contact for all soft service functions and contracted service providers, ensuring compliance with service level agreements,
statutory requirements, and budget parameters while driving continuous improvement initiatives.
KEY RESPONSIBILITIES
Service Delivery Management
- Ensure delivery of all soft services (housekeeping, waste management, pest control, landscaping, security, catering, reception, and other support services) aligns with the established maintenance strategy for both in-house and contracted services
- Oversee quality and standards of soft facilities management services according to established guidelines and best practices
- Act as Single Point of Contact (SPOC) for all soft service functions and contracted service providers on a day-to-day basis
- Ensure effective communication and collaboration between internal teams, service partners, and contractors
Service Level Agreement (SLA) / KPI Management
- Develop, implement, and maintain comprehensive service charters and service level agreements for all soft service f
📌 Facility Manager (Pune)
🏢 JLL
📍 Pune