PS EMEA Advanced Technical Support Engineer
Description -
Being part of the Customer Support organization , the Advanced Technical Support and Customer Assurance (ATS&CA;) teams provide world class technical elevation and proactive account management to customers and partners globally.One of those teams -the ATS&CA; Computing EMEA team- is covering Europe, Middle East, and Africa (EMEA) theatre, has the charter to provide efficient technical elevations’ resolution, while preventing them by ensuring technical know-how, for all customer facing outsourced companies providing post-sales services on behalf of HP.

As an Advanced Technical Support Engineer for Computing business, you’ll be part of a broader team of 15 people, located in Bangalore, India, along with the manager based in Bangalore. You will develop subject matter expertise to solve common and complex Personal Systems(Commercial & Consumer) hardware & software issues within established guidelines.




Your primary accountability will be solving those customer technical incidents that the first level of support (mainly contact centers) are not able to solve (the most complex and current technical issues). Your day-to-day activities will require you to investigate, troubleshoot and resolve customer’s technical issues, both remotely and live. You will be supported by a group of technical experts in the 3LS,R&D; organization, but at the same time you will need to focus on technical elevation prevention, by leading the relationship with the first level technical support to raise their technical level and limit the number of cases they are not able to solve.

Key responsibilities are:
- Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
- Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, part

📌 PS EMEA Advanced Technical Support Engineer (Bengaluru)
🏢 Hp
📍 Bengaluru